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ABOUT COOPER CROYDON.

Find out more about what we do and our team.

Meet the team

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David Jones

Head Of Business

Lee Jones

Used Car Sales Manager

Quinton Manuel

Parts Manager

Steve Kenney

Assistant Service Manager

Chris Gomes

Sales Consultant

Grant Jones

Sales Consultant

Joel Ferguson

Sales Consultant

Kevin Perera

Sales Consultant

Louis Walsh

Sales Consultant

Thianis Marcelene

Sales Consultant

Wasif Hanif

Sales Consultant

Caroline Flanagan

Motability Specialist

Glen Agyei

BMW Product Genius

Shelly Fenton

Showroom Host

Barry Lawman

Service Driver

Justin Lee

Welcome Car Park Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I ask when booking the car in to check the battery upon collecting the car and enquiring if this had been done was informed did I pay the £99 for the diagnosis as if this was my fault and informed the service that I was not offered this option

Service

Poor customer communications. Spent an entire Saturday morning and most of a Monday morning trying to get anyone to pick up a phone in the Service Department. Eventually got through to a service advisor after assistance from receptionist.

Service

The work was carried out satisfactory

Service

All work done as required.

Service

Friendly, efficient and professional service.

Service

I was told in advance what would happen and the service manager delivered on that promise.

Service

Since booking the car in for a service, I was unsure if the reverse warning bleepers were working and asked for this to be checked. BMW was not prepared to look at this problem during the service, saying that the car needed to be booked in again.

Service

Lack of communication.

Service

No one says hello to you when you walk in, you have to wait over a month to get an appointment with a courtesy car. The sales team are not professional and have a don't care attitude.

Service

Even if I booked the appointment a month before asking for a loan car, a day before the appointment, they call to say I won't receive the loan car, and also it was the second time when my car wasn't washed after being serviced. Not even a wipe over

Service

Always welcomed and regular client are recognised, communications are clear, the customers waiting area is descent.

Service

Cooper Croydon advertised a price match guarantee on all service work if a written quote is provided. On booking, the service advisor and service manager both refused this. I had to complain to the aftersales manager to honour the price guarantee.

Service

The work was soo rushed they didn't complete the job even tho...they called and I asked if its fully completed as I am coming in with my baby. On arrival I has to wait for a long time and then return back to inform them that the work was incomplete.

Service

Other than long waits for a replacement car for booking in my car, the staff are always happy to help. The Head of Business at Cooper Croydon was very approachable and helpful in understanding the issues I was facing and worked hard to resolve them

Service

The service treatment was very shocking. They said car was ready at 1pm. I go to collect the car at 4pm and it wasn't washed. The tyre pressures were not checked, they were extremely low when I checked them myself. They were 1.5 bar each.

Service

Staff were very supportive and friendly

Service

It was attentive, but sometimes too 'salesy'

Service

The vehicle has now gone in for the third time in less than two weeks! After one visit the battery was left exposed as the cover was not replaced. I did tht myself. The car was not cleaned after another visit despite the serv assist saying it was

Service

They have gone down in my opinion over the last 18 months the attention to detail and customer service is lacking. Witnes on the last service for my convineance I left the car with them for 3 days for a regular service. Took 1 hour plus to collect

Service

As stated above. Complaint has also been raised to BMW to get this addressed.

Service

Earliest booking with courtesy car was 2 months away. Courtesy car provided was not automatic so was not useful anyway. Car was returned unwashed and not vacuumed. Car developed fault and was immobilised a week after service. Now without car.

Service

Assistant was very friendly helpful. He was clear in what he required me to do. He took the time to explain the process. He didn't use any jargon or double talk.

Service

c) We know your time is valuable so we won't keep you waiting - When I went to pick up my car on Wednesday, I was informed that my car has not been washed and that if I would prefer, I would have to wait 45minutes. Being busy they were unable to wash

Service

While you wait was over 3 hours without wash and vac. Staff offhand and lacking in customer service skills . Not updated as to how service going ,even when I asked. Car parked wrong way to get to exit ,difficult to turn. Bonnet not closed properly .

Service

The work was completed on time and in a satisfactory manner.

Service

This service centre has actually put me off buying a BMW again. Inefficient, minimal customer service, always an inconvience

Service

same as above - the process has been great from purchasing the car to the service. Team went over and above.

Service

The bad experience I received from the service department.

Service

Very disappointed that they did not valeted as promised. They had the car all day so unsure why this was not done.

Service

See above. Note I had to travel to Croydon three times to pick up car which was still not ready until Manager offered to deliver car to home on completion.

Service

Although I had checked prior to booking the service that it was due, it turned out not to be.

Service

Told them about a defect while servicing and still did not correct it and i had to use BMW assistance 3 weeks after they had given the all clear for the car

Service

As above. i think BMW as a premium brand should take care of the experience of its customers. I was left on my own dealing with 2 or 3 parties who were not talking to each other.

Service

I booked an express oil and filter change for 14.00pm and didn't leave the dealer ship till 16.34 pm way over the 90 minutes time frame.If I had waited to have the car w If for logistical reasons its too difficult to do an express service why offer i

Service

They said my warranty check had been completed on the Tuesday and my car needed a part on which had been ordered and would come on Wednesday so I had to get public transport again to work on the Wednesday. Continued below.....

Service

Car booked in for 2pm pick up, no news at 4pm, staff very unhelpful

Service

Everything I enquired about was too much of a hassle for staff to look into. I asked about a citrusy car, which I would expect as standard from a company such as yourselves, and I was told there would be an 8 week wait.

Service

Poor/no communication about ongoing issues

Service

See above.

Service

Please see previous answer

Service

All done well, and on time.

Service

I was looked after very well and also appreciated the help from BMW Assist in getting a hire car whilst my M760 was in getting all 8 system notification errors sorted.

Service

I should have a service place on my car as per email shown to them from Gareth Eeson confirming I have a service plan. When I went to leave they said “sales” have paid for it. I wanted confirmation of my plan which I ‘‘twas told Richard would send...

Service

All good, but was difficult to find a place in parking lot.

Service

It was a long wait

Service

The whole service department is in shambles. The Manager is unable to control his team. It appears it is some kind of syndicate operating there. I was charged for fault that occurred after i brought the car in there.

Service

I have 2 BMW’s and every time they go to Croydon there are always problems

Service

Can’t fix my leaks on the roof

Service

Promised call backs where never made, I had to acclaims 4 times to arrange a simple job. When work carried out it was not very good quality!!!! Glue from the spoiler fit oozing out on to boot lid that has now set hard.

Service

It took a bit longer than I had been advised but it was not a problem sitting in the waiting area

Service

I was able to collect the car at the time requested and the valet service was completed to a high standard.

Service

Made MOT booking well in advance but was told on arrival 07.45am Thursday that there was a 72h backlog - i wouldn't get my car back until after weekend. I eventually got my car back 12days later.This caused huge inconvience to my work and family life

Service

Part of the service was to clean my car in which they didn’t

Service

Parking is abysmal

Service

Happy they were the best at dealing with the car, unhappy with the effort it took me to get to this point.

Service

very happy

Sales

Staff were welcoming and approachable.

Sales

Regular updates of time scale

Sales

Excellent service from Steve Cutts. Nothing was too much trouble and he gave me a good deal. Adele was good as well in sorting out the finance.

Sales

Keeped me updated, on time delivery

Sales

Again excellent customer service which made for a totally hassle free experience

Sales

The purchase and delivery was very good

Sales

Was well informed with the progress of production/delivery of the car

Sales

Because we were 100% satisfied.

Sales

Caroline at BMW Croydon is great

Sales

It was much too slow. I spent a lot of time waiting for the salesman to answer simple questions because the database application was so old and clunky. I also lost my first choice of vehicle due to a mix up with another branch. Still positive though.

Sales

Please see above answer

Sales

I am very happy about my purchase and the car dealer I have chosen which is Cooper BMW in Croydon.

Sales

Car had faulty air con unit on day I collected it. The car had to be returned twice for fault to be corrected fully which was a little disappointing on 2 counts.1. The air con should have been checked before being handed over 2. it should not 2 time

Sales

Caroline was helpful and took time to go though the process

Sales

Chris ans Justin were very helpful through the whole procedure to the sale, the after sale to explain the car and made me feel comfortable

Sales

Again the time and the feelings of commitment to me as a individual customer.