Did what was agreed

1. very poor communication 2. additional costs not told about in advance

Easy to deal with although takes me over an hour to drive there.

From the guy who first met me at the door to the lady who bought my car back to me after my service no complaints with anybody

Well organised reception and hand over during this service visit.

My expectations were managed and even during this COVID period the communication and service was very good

Very proactive and responsive - love the inspection video

Well organised, with good communication at all stages from booking to hand back of the car.

I had a tough time trying to get a courtesy car booked for my car to be fixed. But then after coming into the showroom I was helped with a replacement car and the my car was booked in fixed quickly and no extra charge. I was well pleased.

Well organised efforts during covid, staff keeps well updated and nice service By receptionist welcoming and video details by engineers

Very satisfied. Dealt with quickly when I came to collect the car and it looked great, very clean. Staff informative and health check video helpful in as much as a good way to find out if there were any issues with the car - which there wasn't.

GOOD SERVICE

The service work due and the outstanding recall job were both completed on time, I was given an equivalent loan car for the day and my car had been washed and valeted ready for my collection. I also received updates as necessary during the day

Happy all went well.

Satisfaction and organisation went beyond my expectations

efficient and courteous

A reoccurring warranty fault was fixed at no charge despite the car being out of warranty. Good friendly staff

The staff are aways very helpful and attentive, nothing is too much trouble. The car is serviced and cleaned to perfection.

Overall, efficient and courteous. No complaints.

All aspects of the visit went without hitch, and the service advisor we worked with could not have been more helpful. The loan vehicle was absolutely fine.

They do a good job and keep me fully advised.

They identified the problem and fixed it and the cat was returned to us nice and clean

very helpful staff and high level of information

When buying the car I was continually chasing to find out when it would be ready. Then the car I bought had a technical issue so had to be returned for maintenance It appeared some of the checks hadn't been done as the Adblue level was low as well

Helpful, friendly, and efficient.

Servicing is way too expensive

Planned visit was all to plan

Booked in easily and quickly. Did the job with minimal fuss.

Eficiente

Very prompt service

Service done on time and car cleaned inside and out

Easy to book and provided summary of check with little video.

Good timing and helpful service centre staff.

Great service

Easy to book appointment

I was kept up to date on a regular basis and looking into my issue with internal lights was never too much.

Ok

The service representative was extremely efficient with providing a pool car while mine was being looked at. The service rep made my experience simple as unobtrusive as possible so from my perspective nothing could be improved. A*

Excellent service from Caroline.

I dealt with Caroline Flanagan and she was professional, friendly and a pleasure to deal with.

They did everything I asked of them

Very polite and helpful

It was no hassle and quick turnover

Very happy with service given.

not delivered yet but i'm sure it will be fine