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Did what was agreed
1. very poor communication 2. additional costs not told about in advance
Easy to deal with although takes me over an hour to drive there.
From the guy who first met me at the door to the lady who bought my car back to me after my service no complaints with anybody
Well organised reception and hand over during this service visit.
My expectations were managed and even during this COVID period the communication and service was very good
Very proactive and responsive - love the inspection video
Well organised, with good communication at all stages from booking to hand back of the car.
I had a tough time trying to get a courtesy car booked for my car to be fixed. But then after coming into the showroom I was helped with a replacement car and the my car was booked in fixed quickly and no extra charge. I was well pleased.
Well organised efforts during covid, staff keeps well updated and nice service By receptionist welcoming and video details by engineers
Very satisfied. Dealt with quickly when I came to collect the car and it looked great, very clean. Staff informative and health check video helpful in as much as a good way to find out if there were any issues with the car - which there wasn't.
The service work due and the outstanding recall job were both completed on time, I was given an equivalent loan car for the day and my car had been washed and valeted ready for my collection. I also received updates as necessary during the day
Happy all went well.
Satisfaction and organisation went beyond my expectations
efficient and courteous
A reoccurring warranty fault was fixed at no charge despite the car being out of warranty. Good friendly staff
The staff are aways very helpful and attentive, nothing is too much trouble. The car is serviced and cleaned to perfection.
Overall, efficient and courteous. No complaints.
All aspects of the visit went without hitch, and the service advisor we worked with could not have been more helpful. The loan vehicle was absolutely fine.
They do a good job and keep me fully advised.
They identified the problem and fixed it and the cat was returned to us nice and clean
very helpful staff and high level of information
When buying the car I was continually chasing to find out when it would be ready. Then the car I bought had a technical issue so had to be returned for maintenance It appeared some of the checks hadn't been done as the Adblue level was low as well
Helpful, friendly, and efficient.
Servicing is way too expensive
Planned visit was all to plan
Booked in easily and quickly. Did the job with minimal fuss.
Very prompt service
Service done on time and car cleaned inside and out
Easy to book and provided summary of check with little video.
Good timing and helpful service centre staff.
Easy to book appointment
I was kept up to date on a regular basis and looking into my issue with internal lights was never too much.
The service representative was extremely efficient with providing a pool car while mine was being looked at. The service rep made my experience simple as unobtrusive as possible so from my perspective nothing could be improved. A*
Excellent service from Caroline.
I dealt with Caroline Flanagan and she was professional, friendly and a pleasure to deal with.
They did everything I asked of them
Very polite and helpful
It was no hassle and quick turnover
Very happy with service given.
not delivered yet but i'm sure it will be fine