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ABOUT COOPER CROYDON.

Find out more about what we do and our team.

Meet the team

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Francis Reed

Local Business Development Manager

Matthew Culllen

Aftersales Manager

Quinton Manuel

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did what was agreed

Service

1. very poor communication 2. additional costs not told about in advance

Service

Easy to deal with although takes me over an hour to drive there.

Service

From the guy who first met me at the door to the lady who bought my car back to me after my service no complaints with anybody

Service

Well organised reception and hand over during this service visit.

Service

My expectations were managed and even during this COVID period the communication and service was very good

Service

Very proactive and responsive - love the inspection video

Service

Well organised, with good communication at all stages from booking to hand back of the car.

Service

I had a tough time trying to get a courtesy car booked for my car to be fixed. But then after coming into the showroom I was helped with a replacement car and the my car was booked in fixed quickly and no extra charge. I was well pleased.

Service

Well organised efforts during covid, staff keeps well updated and nice service By receptionist welcoming and video details by engineers

Service

Very satisfied. Dealt with quickly when I came to collect the car and it looked great, very clean. Staff informative and health check video helpful in as much as a good way to find out if there were any issues with the car - which there wasn't.

Service

GOOD SERVICE

Service

The service work due and the outstanding recall job were both completed on time, I was given an equivalent loan car for the day and my car had been washed and valeted ready for my collection. I also received updates as necessary during the day

Service

Happy all went well.

Service

Satisfaction and organisation went beyond my expectations

Service

efficient and courteous

Service

A reoccurring warranty fault was fixed at no charge despite the car being out of warranty. Good friendly staff

Service

The staff are aways very helpful and attentive, nothing is too much trouble. The car is serviced and cleaned to perfection.

Service

Overall, efficient and courteous. No complaints.

Service

All aspects of the visit went without hitch, and the service advisor we worked with could not have been more helpful. The loan vehicle was absolutely fine.

Service

They do a good job and keep me fully advised.

Service

They identified the problem and fixed it and the cat was returned to us nice and clean

Service

very helpful staff and high level of information

Service

When buying the car I was continually chasing to find out when it would be ready. Then the car I bought had a technical issue so had to be returned for maintenance It appeared some of the checks hadn't been done as the Adblue level was low as well

Service

Helpful, friendly, and efficient.

Service

Servicing is way too expensive

Service

Planned visit was all to plan

Service

Booked in easily and quickly. Did the job with minimal fuss.

Service

Eficiente

Service

Very prompt service

Service

Service done on time and car cleaned inside and out

Service

Easy to book and provided summary of check with little video.

Service

Good timing and helpful service centre staff.

Service

Great service

Service

Easy to book appointment

Service

I was kept up to date on a regular basis and looking into my issue with internal lights was never too much.

Service

Ok

Service

The service representative was extremely efficient with providing a pool car while mine was being looked at. The service rep made my experience simple as unobtrusive as possible so from my perspective nothing could be improved. A*

Service

Excellent service from Caroline.

Sales

I dealt with Caroline Flanagan and she was professional, friendly and a pleasure to deal with.

Sales

They did everything I asked of them

Sales

Very polite and helpful

Sales

It was no hassle and quick turnover

Sales

Very happy with service given.

Sales

not delivered yet but i'm sure it will be fine