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ABOUT COOPER CROYDON.

Find out more about what we do and our team.

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Matthew Culllen

Aftersales Manager

Quinton Manuel

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff are aways very helpful and attentive, nothing is too much trouble. The car is serviced and cleaned to perfection.

Service

Overall, efficient and courteous. No complaints.

Service

All aspects of the visit went without hitch, and the service advisor we worked with could not have been more helpful. The loan vehicle was absolutely fine.

Service

They do a good job and keep me fully advised.

Service

They identified the problem and fixed it and the cat was returned to us nice and clean

Service

Planned visit was all to plan

Service

When buying the car I was continually chasing to find out when it would be ready. Then the car I bought had a technical issue so had to be returned for maintenance It appeared some of the checks hadn't been done as the Adblue level was low as well

Service

Helpful, friendly, and efficient.

Service

Servicing is way too expensive

Service

very helpful staff and high level of information

Service

Booked in easily and quickly. Did the job with minimal fuss.

Service

Eficiente

Service

Very prompt service

Service

Service done on time and car cleaned inside and out

Service

Easy to book and provided summary of check with little video.

Service

Good timing and helpful service centre staff.

Service

Great service

Service

Easy to book appointment

Service

I was kept up to date on a regular basis and looking into my issue with internal lights was never too much.

Service

Ok

Service

The service representative was extremely efficient with providing a pool car while mine was being looked at. The service rep made my experience simple as unobtrusive as possible so from my perspective nothing could be improved. A*

Service

Car always dealt with on time , and staff team helpful and courteous

Service

would you believe it, all the time i,ve owned my bmw,s i,ve never had to put any oil in either.nor have i had to have the car,s looked at in between services.That must answer all questions.

Service

All good this time.

Service

Customer service was very good. I was informed with details throughout.

Service

I have a customer of Croydon BMW for over 15 years and the services received are great customer services, very good customer recognition, curtesy and a high standard in the quality of service.

Service

There was nothing I could complain about, though I usually reserve a "5" for when Coopers go "that extra mile" - but they had no opportunity on this visit. It was all fine

Service

all ok

Service

Because they helped set up a service plan

Service

I trust that the mechanics and service personnel understood my car and made sure it was running perfectly

Service

Excellent communications and service manager who dealt with me made it a very pleasant experience.

Service

A pleasure to visit Croydon and thankfully all issues dealt with!

Service

Car serviced well. Boot not hoovered though!

Service

Good communications, clear advice, sound work

Service

Everything was done to my expectations.

Service

The man coordinating the repairs was excellent and I think the technician exceedingly good. As it is always tricky to diagnose a intermittent defect.

Service

Procedures for dropping off car, servicing and pick up went smoothly.

Service

Good personal service from staff I've met before and everything done swiftly and efficiently. Everyone made time for me and provided information as required.

Service

It was overall a good experience. I was very pleased with the help Alex provided me with.

Service

From beginning to end i found the experience easy , the gentleman ( balal ) was very professional and helpful and kept me informed at all times .

Service

Prompt efficient service

Service

Under present C19 climate they did the best they can

Service

Service from booking in to completion was great.

Service

The Service Advisor Vinesh was very helpful, courteous and dedicated. He kept me fully informed about the service and he helped me sign up for the BMW Service Plan.

Service

As far as I can tell, all required work carried out well in a safe manner

Service

It was no hassle and quick turnover

Sales

Very happy with service given.

Sales

not delivered yet but i'm sure it will be fine

Sales

Friendly helpful staff