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The staff are aways very helpful and attentive, nothing is too much trouble. The car is serviced and cleaned to perfection.
Overall, efficient and courteous. No complaints.
All aspects of the visit went without hitch, and the service advisor we worked with could not have been more helpful. The loan vehicle was absolutely fine.
They do a good job and keep me fully advised.
They identified the problem and fixed it and the cat was returned to us nice and clean
Planned visit was all to plan
When buying the car I was continually chasing to find out when it would be ready. Then the car I bought had a technical issue so had to be returned for maintenance It appeared some of the checks hadn't been done as the Adblue level was low as well
Helpful, friendly, and efficient.
Servicing is way too expensive
very helpful staff and high level of information
Booked in easily and quickly. Did the job with minimal fuss.
Very prompt service
Service done on time and car cleaned inside and out
Easy to book and provided summary of check with little video.
Good timing and helpful service centre staff.
Easy to book appointment
I was kept up to date on a regular basis and looking into my issue with internal lights was never too much.
The service representative was extremely efficient with providing a pool car while mine was being looked at. The service rep made my experience simple as unobtrusive as possible so from my perspective nothing could be improved. A*
Car always dealt with on time , and staff team helpful and courteous
would you believe it, all the time i,ve owned my bmw,s i,ve never had to put any oil in either.nor have i had to have the car,s looked at in between services.That must answer all questions.
All good this time.
Customer service was very good. I was informed with details throughout.
I have a customer of Croydon BMW for over 15 years and the services received are great customer services, very good customer recognition, curtesy and a high standard in the quality of service.
There was nothing I could complain about, though I usually reserve a "5" for when Coopers go "that extra mile" - but they had no opportunity on this visit. It was all fine
Because they helped set up a service plan
I trust that the mechanics and service personnel understood my car and made sure it was running perfectly
Excellent communications and service manager who dealt with me made it a very pleasant experience.
A pleasure to visit Croydon and thankfully all issues dealt with!
Car serviced well. Boot not hoovered though!
Good communications, clear advice, sound work
Everything was done to my expectations.
The man coordinating the repairs was excellent and I think the technician exceedingly good. As it is always tricky to diagnose a intermittent defect.
Procedures for dropping off car, servicing and pick up went smoothly.
Good personal service from staff I've met before and everything done swiftly and efficiently. Everyone made time for me and provided information as required.
It was overall a good experience. I was very pleased with the help Alex provided me with.
From beginning to end i found the experience easy , the gentleman ( balal ) was very professional and helpful and kept me informed at all times .
Prompt efficient service
Under present C19 climate they did the best they can
Service from booking in to completion was great.
The Service Advisor Vinesh was very helpful, courteous and dedicated. He kept me fully informed about the service and he helped me sign up for the BMW Service Plan.
As far as I can tell, all required work carried out well in a safe manner
It was no hassle and quick turnover
Very happy with service given.
not delivered yet but i'm sure it will be fine
Friendly helpful staff