Loading...

ABOUT COOPER CROYDON.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

David Jones

Head Of Business

Matthew Hartwell

Aftersales Manager

Quinton Manuel

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Even after logging a formal complaint with Inchcape head office as well as BMW head office I have not heard back. The staff are completely unprofessional (with the exception of the women on reception who are brilliant).

Service

This time i went for a service. I was dealt with very quickly and no fuss. I do feel there is normally a very long waiting time ad i feel there is not enough staff at this branch.

Service

calls not answered Long wait in queue seems short of staff Not customer focused

Service

The Service I received was poor. The communication is poor, they do not keep you up to date with the process of the work. The telephones and not answered and when the phone is answered they are rude and unprofessional

Service

The process from the minute i walked through the door was very clear every step was spoken to me about and i was made to feel very comfortable.

Service

My car has already had a service this year. I was unhappy with having a second service this year especially as the explanation was somewhat inadequate. Delays in getting parts - Wrong parts were ordered. No information as to when to pick up my car.

Service

Service Manager went above and beyond expectations to resolve our problem with the car

Service

Service is usually very good.

Service

Service staff appeared overstretched (in August), so a little slippage against usual high standards.

Service

MOT completed - no issues with parking and car returned clean.

Service

Not happy

Service

Everything completed to my satisfaction.

Service

The only reason its not 100% is when I went to collect the car it wasn't ready due to the workload in the workshop - the staff however were amazing and very helpful offering options. the mechanic kindly stayed to finish the work which was very kind.

Service

After many years of excellent service from Tadworth, this service and MOT were my first at Croydon. The car should have been collected at 11.30 and was finally collected at 12.30 after I made two phone calls. I was not on the driver's schedule!

Service

Great: while-u-wait service appointment at short notice. Not great: site jammed with cars, nowhere to park on arrival; only one of 3 service reception desks manned; already by 10:45 they were running 45 minutes late. Didn't have wiper blades in stock

Service

It was called in for a recall that I booked in. Nobody called me to give me a status update. The car was there for 3 days. When I complained to the service administrator he did not even acknowledge it nor apologise.

Service

Just a long experience. I'm use to dropping keys off in 2 mins and walking off.

Service

I would have been completely satisfied if I had been informed promptly that the car was ready, rather than having to call twice.

Service

They have a very bad customer relation never answer the phone they do not care having had my car for 5 weeks never kept us informed and the car sat there without being checked as promised . Would never go back there Thank goodness for head office

Service

Very poor services and rude staff and no customers services

Service

Pricing was fine, and the quality of work carried out apparently excellent, but my drop-off and collection of my car was well below the standard I expect from a premium brand and what I've come to expect from Cooper Croydon.

Service

Very poor communication and no notification that I would have to wait up to three weeks for my car back. Constantly having to ring as no one answers the phone.

Service

Poor communication on progress of the service, originally booked in for one day but no updates on progress and the car ended up being with the dealer for 4 days, only reason given was they were over worked.

Service

All round excellent service.

Service

Instead of changing those faulty pads carriers you filled them up with Halva-Turkish delight On the other hand Alex the smart girl trusts technicians I bet she does

Service

No organised queue system and you're left waiting too long to be seen if at all.

Service

Service I'd be dissapointed with from Kia.

Service

The repair took way too long, nobody answered the phone at any point, manager refused to come and speak with me. No attempt at trying to make good their error. Appalling customer service.

Service

all ok

Service

It's clear that since the Cooper Banstead branch was closed there's too much demand on the next nearest outlet, in Croydon

Service

the service lights were not reset and my service book is missing, having only noticed when I search through my glove box for the logbook.

Service

Awful customer service.

Service

Efficient and timely.

Service

Lengthy problem booking car in for the right servicing as at previous services they hadn't updated the onboard records correctly. Initially would not believe what service book and their own invoice records showed. Not confident will be correct now.

Service

Body shop Chris excellent (should be more stars for him !) ,..Refuse to comment on service

Service

Due, I believe, to the closure of other BMW service centres in adjacent areas, Coopers Croydon appear simply overwhelmed. Given the volume of vehicles on site, I don't see how a smooth and efficient service could possibly be delivered.

Service

I brought the car for Cooper croydon twice and both times had to wait for weeks to get appointment and then 2 weeks to get the car back from repairs. However still giving points as they did well in working with BMW and sorting out parts and goodwill

Service

Very dissatisfied that my car took 3 weeks to get fixed under warranty, and returned twice. The problem was the cabin fan was faulty. I was told how busy the technicians were, and they were having a hard time with finding the cause of the problem.

Service

visit was poor. Having had the work cancelled once at last minute, no apologies for cancellation, in addition, rude staff with attitude ultimately as a result of poor records taken by team booking in services. Very slow service to drop off & pick up.

Service

See above and also on the day I picked up the car I was told at 10am that the car was 'just being sent for washing'. When I arrived at 2pm I had to wait 30 minutes as I was told the same thing again. Be honest with customers.

Service

As above and a total lack of response to an email complaint. My washer fluid supposedly was 500ml filled and 2days after pick up my fluids bottle was empty. The outside of the car was filthy. Appalling service.

Service

Again I refer you to my review

Service

Taken car for a service, got it back with service sign still on, booked online but got charged for walk in and half xsrchad been complementary cleaned.

Service

efforts made to meet requirements

Service

Service appointment made quickly and service completed on time

Service

Not satisfied with the service quality and will surely not consider BMW as one of my options when going for the next car.

Service

answer as above. The level of communication was zero from the garage, the phones were hardly ever answered, and when my car was finally ready for collection, it took almost 20 minutes to find it and it was filthy, not having had even a basic clean.

Service

faults not attended to but billed £100

Service

The overall experience was completed by having the car unveiled for me on collection!

Sales

I was updated at every stage of the vehicle progress till delivery.

Sales

Well informed and any perceived problems dealt with effectively

Sales

Very helpful sales assistant.

Sales

I was kept up to date by phone and text about the progress of my order.

Sales

Have had no mishaps from start to finish