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ABOUT COOPER CROYDON.

Find out more about what we do and our team.

Meet the team

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Gareth Eeson

General Sales Manager

Tom Hart

New Car Sales Manager

Quinton Manuel

Parts Manager

Steve Kenney

Assistant Service Manager

Chris Gomes

Sales Consultant

Grant Jones

Sales Consultant

Joel Ferguson

Sales Consultant

Kevin Perera

Sales Consultant

Lee Jones

Transaction Manager

Louis Walsh

Sales Consultant

Thianis Marcelene

Sales Consultant

Wasif Hanif

Sales Consultant

Caroline Flanagan

Motability Specialist

Glen Agyei

BMW Product Genius

Shelly Fenton

Showroom Host

Barry Lawman

Service Driver

Justin Lee

Welcome Car Park Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Happy with the service.

Service

The service side of it and the MOT was brilliant. I love going to the store. But having my car damaged and CLEARLY seeing this was not treated as a priority, is beyond me. It took over a week to get the first message confirming they would repair.

Service

Pathetic service. The whole experience was extremely disappointing.

Service

Poor communication between client and Cooper Service.

Service

Very difficult to get hold of designated service person. Never returned calls. Didn't keep "promises". Still awaiting report!

Service

Tony at service centre is good

Service

Booked my car one month in advance so I could have a loan vehicle. 14 hours before the service get a call it is not available.Empahasised on need the vehicle that evening get a call at 4pm saying the car can not be returned

Service

Work done, well communicated, took longer than expected.

Service

Service on car had not been started by 6.00pm so I had to make other arrangements to get home that evening and get to work the next morning. Car was kept overnight to enable service to be carried out first thing next morning.

Service

1 day service took 6 days. I was charged for warranty work, emailed Cooper Croydon & still waiting for a reply. Car came back covered in thick dust & dirty greasy hand marks all around the doors. Not very impressed at all.

Service

My car only needed a brake fluid service And could be done while I waited. Due to staff shortages I had to wait 3 and a half hours. Had I been told before I arrived I could have re-scheduled why wasn’t I given this opportunity.

Service

Very friendly staff

Service

The fault was intermittent but it is still there, trying to get the car booked in again. I was without the car for three days which is too long really.

Service

booked my car in well in advance specifically to secure a loan car for the day as I needed to be mobile. Day before my service I got a call telling me they had no loan cars available - previous customers weren't returning them!! Shambles!!

Service

The car service date was not updated and the car kept warning service is due. After trying to call BMW Croydon, no one called back after I called many times. In the end I showed up announced to resolve the issue.

Service

Service occurred as expected

Service

Work carried out to a high standard which included a short video explaining all work done.

Service

Easy 2 book. Easy 2 drop/pick up car . And car cleaned.

Service

As previously mentioned, during the sale of the car the team is attentive but after sales doesn’t seem to get the same level of attention.

Service

The garage are always very welcoming offering great customer service, which is one of the main reasons I always go back and purchased my last vehicle with them. I recently took my car in for a service and the service light was not reset ?

Service

Lack in of customer care and service.

Service

Clear communication, efficient and excellent service.

Service

I booked car in- when I brought car down was told it needed to stay for 48hours and with no loan car available I had to rebook for another date - brought car back nothing was done on day1; day 2 a check was done - misdiagnosed and issue still remains

Service

Was told work would take 90 minutes so opted to wait "on site", but eventually took 3 hours 15 minutes!

Service

ditto above

Service

Good experience

Service

This was a repeat satnav update following problems after original update a week or so previously. Took longer than indicated. Arrived an hour after advice that car was ready to collect, then waited more than half an hour for them to find correct keys

Service

See above - they are just too busy and some of the staff have a real attitude issue.

Service

Accomodating and friendly staff

Service

Supportive effective staff and excellent customer service

Service

Unable to tell me clearly at the start the time of the service

Service

Very friendly and efficient service

Service

Rude people in workshop who where clearly embarrassed and overloaded with Bmw’s fault at the time and we’re taking it out on customers. even claimed to not have an email from head office which explained what to do with cust in my situation re hirecar

Service

Having to make another visit

Service

I booked my car in on the Friday morning for a tyre puncture, I was told the tyre was in stock and the tyre would be replaced and car being ready 5pm, however was told tyre not in stock and had to pick car up next day by 12pm and car was not washed.

Service

Before service asked for call from service manager. Never got call back. At time of booking service asked for isofix recall to be undertaken at same time (for the 2nd year running) - again it wasn't. Promised call back from bodyshop never received.

Service

On collection my car had not been cleaned. I felt this should be done. I had paid nearly £ 1000 for maintenance work.

Service

NOONE CALLED ME ABOUT RECALL.i had to chase people and make calls and drive to the centre to make my allointment urgent as it was no parts innitially and i was put on the waiting list....

Service

The staff member who dealt with me was not helpful. I waited for over 2 hours for an oil change on my car. I was told I was booked for a fast lane service. After 2 hours, I had to go to the member of staff for an update. That's poor service.

Service

Staff were friendly, curteous and kept me updated on progress. Collection was later than hoped but not a major issue and had been advised prior to this.

Service

The front of house team were excellent and my car was cleaned to an ok standard. My service had not been recorded, I complained to your customer director and the store sent somebody to collect and return my car. I still had to pay for the petrol!

Service

Good service

Service

After twice causing thousands of pounds worth of damage, I have not received an apology, nor was I kept informed of the delay in keeping my car for 2 weeks.

Service

Everything fine, no surprises, clear information

Service

Swift work good communication

Service

Very kind and helpful staff

Service

Attention to my vehicle while I waited in pleasant surroundings with attention from attentive staff.

Service

Prompt customer service

Service

They did what I asked of them.

Service

Mechanic broke my locking wheel nut key and put it back in my car without telling me. Why did he use "my tool" and why did not tell me he "broke it". He also disconnected the power cable for cig lighter & I myself had to open up panel to reconnect it

Service

Very helpful and informative whilst my car was in for vehicle check. Was pleased that they could collect car for me and deliver it back when ready. Liked the video of the vehicle check.

Service

Not particularly with the center but the delay in delivery caused me problems which I could have done without.