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ABOUT COOPER CROYDON.

Find out more about what we do and our team.

Meet the team

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David Jones

Head Of Business

Quinton Manuel

Parts Manager

Steve Kenney

Assistant Service Manager

Chris Gomes

Sales Consultant

Grant Jones

Sales Consultant

Joel Ferguson

Sales Consultant

Kevin Perera

Sales Consultant

Lee Jones

Transaction Manager

Louis Walsh

Sales Consultant

Thianis Marcelene

Sales Consultant

Wasif Hanif

Sales Consultant

Caroline Flanagan

Motability Specialist

Glen Agyei

BMW Product Genius

Shelly Fenton

Showroom Host

Barry Lawman

Service Driver

Justin Lee

Welcome Car Park Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Told them about a defect while servicing and still did not correct it and i had to use BMW assistance 3 weeks after they had given the all clear for the car

Service

Although I had checked prior to booking the service that it was due, it turned out not to be.

Service

As above. i think BMW as a premium brand should take care of the experience of its customers. I was left on my own dealing with 2 or 3 parties who were not talking to each other.

Service

I booked an express oil and filter change for 14.00pm and didn't leave the dealer ship till 16.34 pm way over the 90 minutes time frame.If I had waited to have the car w If for logistical reasons its too difficult to do an express service why offer i

Service

They said my warranty check had been completed on the Tuesday and my car needed a part on which had been ordered and would come on Wednesday so I had to get public transport again to work on the Wednesday. Continued below.....

Service

Car booked in for 2pm pick up, no news at 4pm, staff very unhelpful

Service

Poor/no communication about ongoing issues

Service

Everything I enquired about was too much of a hassle for staff to look into. I asked about a citrusy car, which I would expect as standard from a company such as yourselves, and I was told there would be an 8 week wait.

Service

See above.

Service

Please see previous answer

Service

All done well, and on time.

Service

I was looked after very well and also appreciated the help from BMW Assist in getting a hire car whilst my M760 was in getting all 8 system notification errors sorted.

Service

I should have a service place on my car as per email shown to them from Gareth Eeson confirming I have a service plan. When I went to leave they said “sales” have paid for it. I wanted confirmation of my plan which I ‘‘twas told Richard would send...

Service

All good, but was difficult to find a place in parking lot.

Service

It was a long wait

Service

The whole service department is in shambles. The Manager is unable to control his team. It appears it is some kind of syndicate operating there. I was charged for fault that occurred after i brought the car in there.

Service

I have 2 BMW’s and every time they go to Croydon there are always problems

Service

Can’t fix my leaks on the roof

Service

Promised call backs where never made, I had to acclaims 4 times to arrange a simple job. When work carried out it was not very good quality!!!! Glue from the spoiler fit oozing out on to boot lid that has now set hard.

Service

It took a bit longer than I had been advised but it was not a problem sitting in the waiting area

Service

Made MOT booking well in advance but was told on arrival 07.45am Thursday that there was a 72h backlog - i wouldn't get my car back until after weekend. I eventually got my car back 12days later.This caused huge inconvience to my work and family life

Service

I was able to collect the car at the time requested and the valet service was completed to a high standard.

Service

Part of the service was to clean my car in which they didn’t

Service

Parking is abysmal

Service

Happy they were the best at dealing with the car, unhappy with the effort it took me to get to this point.

Service

I was booked in on the Tuesday but the car was not looked at until the Wednesday, so 2 days without a car.

Service

Amazing service as usual ,, but for the second time I will have to take time to go back in order to reset my car key ,,, it’s still showing that the car needs a service

Service

This service centre does not reflect bmw standard at all. The treatment is not even basic, after leaving car for spare part replacement to getting replaced and getting back car was nightmare. Poor customer experience and no empathy.

Service

Very good they sent me a reminder a day before and very helpful

Service

video of the car showing tyres and brake wear left.

Service

No issues experienced

Service

Bookings are generally cancelled first time round so has taken eight weeks this time round and the problem still persists with the vechicle

Service

Car was cleaned but still wet in places and smears. Wheels still dirty. Maybe offer loyalty discount on services prices

Service

Very polite, professional helpful and courteous, only thing that I experienced when I picked my car up was I had to wait around over 20 mins

Service

See above

Service

I booked the service through the call center they booked my car at the wrong location I arrived to drop my car off to find that it was not the right location I had to rebook and lost a day which I took off

Service

Had to come back twice as you had not got the spares even though car was booked in a month earlier.

Service

the service manager is a genuine professional and committed to doing ghe right thing. i cannot stress strongly enough that he is the right man for the job

Service

He fixed my car and kept me informed

Service

See first answer - length of time to do the service, cost of service/parts and communication.

Service

I booked in for fast track, my appointment was at 12, after being told it was only a brake fluid check plus health check. I was told 2 hours max. They knew I was waiting. And waiting, and waiting .... my car was ready about 3.45. Too long to wait.

Service

Could/ should be trying to keep customer. Offer best available price???

Service

The technician demonstrated confidence and the part I needed was in stock at a reasonable price

Service

As always excellent overall service, great dealership,highly recommended.

Service

Always very friendly, and great facilities

Service

Allowed me to drop car day before and call received when car was ready

Service

I booked my car in using the phone booking service. It’s an M3 so needed the 1200 mile oil change. At every point the information I was given was incorrect and I was basically called a liar when I challenged it

Service

Tyres put on car without pressures checked - which were very low, and car gave warning within a day of being picked up. Clearly no thought given at all beyond the bare minimum required.

Service

Good service was quite hard to contact service department.

Service

Issue resolved

Service

I was told my car will look the same as it look before but it doesn’t I was lied to Mr David Jones and Mr Bilal

Service

My all queries were been taken into consideration even though how minuscule those were! Feedback though video, I felt the best way to communicate with customer.

Service

Poor communication, lack of forward thinking.

Service

As above, did not get any good explanation of poor vehicle ( especially tyres) condition after short period of use (17000 miles). None of the matters have been satisfactory resolved.

Service

For the reasons previously stated. They were efficient without being overly friendly, hence not a 5 start rating.

Service

Again excellent customer service which made for a totally hassle free experience

Sales

The purchase and delivery was very good

Sales

Was well informed with the progress of production/delivery of the car

Sales

Because we were 100% satisfied.

Sales

Caroline at BMW Croydon is great

Sales

It was much too slow. I spent a lot of time waiting for the salesman to answer simple questions because the database application was so old and clunky. I also lost my first choice of vehicle due to a mix up with another branch. Still positive though.

Sales

Please see above answer

Sales

I am very happy about my purchase and the car dealer I have chosen which is Cooper BMW in Croydon.

Sales

Car had faulty air con unit on day I collected it. The car had to be returned twice for fault to be corrected fully which was a little disappointing on 2 counts.1. The air con should have been checked before being handed over 2. it should not 2 time

Sales

Caroline was helpful and took time to go though the process

Sales

Chris ans Justin were very helpful through the whole procedure to the sale, the after sale to explain the car and made me feel comfortable

Sales

Again the time and the feelings of commitment to me as a individual customer.

Sales

After an unsatisfactory start with the receptionist, Louis came to my rescue. He was excellent, professional, knowledgeable and communicated well. He demonstrably valued my custom and I would highly recommend him.

Sales

Hussein and Justin at the Croydon Branch were brilliant. They exceeded my expectation. I am happy I made it BMW.

Sales

It arrived before the time I assumed

Sales

Because of the initial situation which was very frustrating I can not give the experience 5 stars however from the point it was rescued by Steve Cuts I was completely satisfied with the service during purchase and delivery.