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Told them about a defect while servicing and still did not correct it and i had to use BMW assistance 3 weeks after they had given the all clear for the car
Although I had checked prior to booking the service that it was due, it turned out not to be.
As above. i think BMW as a premium brand should take care of the experience of its customers. I was left on my own dealing with 2 or 3 parties who were not talking to each other.
I booked an express oil and filter change for 14.00pm and didn't leave the dealer ship till 16.34 pm way over the 90 minutes time frame.If I had waited to have the car w If for logistical reasons its too difficult to do an express service why offer i
They said my warranty check had been completed on the Tuesday and my car needed a part on which had been ordered and would come on Wednesday so I had to get public transport again to work on the Wednesday. Continued below.....
Car booked in for 2pm pick up, no news at 4pm, staff very unhelpful
Poor/no communication about ongoing issues
Everything I enquired about was too much of a hassle for staff to look into. I asked about a citrusy car, which I would expect as standard from a company such as yourselves, and I was told there would be an 8 week wait.
Please see previous answer
All done well, and on time.
I was looked after very well and also appreciated the help from BMW Assist in getting a hire car whilst my M760 was in getting all 8 system notification errors sorted.
I should have a service place on my car as per email shown to them from Gareth Eeson confirming I have a service plan. When I went to leave they said sales have paid for it. I wanted confirmation of my plan which I twas told Richard would send...
All good, but was difficult to find a place in parking lot.
It was a long wait
The whole service department is in shambles. The Manager is unable to control his team. It appears it is some kind of syndicate operating there. I was charged for fault that occurred after i brought the car in there.
I have 2 BMWs and every time they go to Croydon there are always problems
Cant fix my leaks on the roof
Promised call backs where never made, I had to acclaims 4 times to arrange a simple job. When work carried out it was not very good quality!!!! Glue from the spoiler fit oozing out on to boot lid that has now set hard.
It took a bit longer than I had been advised but it was not a problem sitting in the waiting area
Made MOT booking well in advance but was told on arrival 07.45am Thursday that there was a 72h backlog - i wouldn't get my car back until after weekend. I eventually got my car back 12days later.This caused huge inconvience to my work and family life
I was able to collect the car at the time requested and the valet service was completed to a high standard.
Part of the service was to clean my car in which they didnt
Parking is abysmal
Happy they were the best at dealing with the car, unhappy with the effort it took me to get to this point.
I was booked in on the Tuesday but the car was not looked at until the Wednesday, so 2 days without a car.
Amazing service as usual ,, but for the second time I will have to take time to go back in order to reset my car key ,,, its still showing that the car needs a service
This service centre does not reflect bmw standard at all. The treatment is not even basic, after leaving car for spare part replacement to getting replaced and getting back car was nightmare. Poor customer experience and no empathy.
Very good they sent me a reminder a day before and very helpful
video of the car showing tyres and brake wear left.
No issues experienced
Bookings are generally cancelled first time round so has taken eight weeks this time round and the problem still persists with the vechicle
Car was cleaned but still wet in places and smears. Wheels still dirty. Maybe offer loyalty discount on services prices
Very polite, professional helpful and courteous, only thing that I experienced when I picked my car up was I had to wait around over 20 mins
I booked the service through the call center they booked my car at the wrong location I arrived to drop my car off to find that it was not the right location I had to rebook and lost a day which I took off
Had to come back twice as you had not got the spares even though car was booked in a month earlier.
the service manager is a genuine professional and committed to doing ghe right thing. i cannot stress strongly enough that he is the right man for the job
He fixed my car and kept me informed
See first answer - length of time to do the service, cost of service/parts and communication.
I booked in for fast track, my appointment was at 12, after being told it was only a brake fluid check plus health check. I was told 2 hours max. They knew I was waiting. And waiting, and waiting .... my car was ready about 3.45. Too long to wait.
Could/ should be trying to keep customer. Offer best available price???
The technician demonstrated confidence and the part I needed was in stock at a reasonable price
As always excellent overall service, great dealership,highly recommended.
Always very friendly, and great facilities
Allowed me to drop car day before and call received when car was ready
I booked my car in using the phone booking service. Its an M3 so needed the 1200 mile oil change. At every point the information I was given was incorrect and I was basically called a liar when I challenged it
Tyres put on car without pressures checked - which were very low, and car gave warning within a day of being picked up. Clearly no thought given at all beyond the bare minimum required.
Good service was quite hard to contact service department.
I was told my car will look the same as it look before but it doesnt I was lied to Mr David Jones and Mr Bilal
My all queries were been taken into consideration even though how minuscule those were! Feedback though video, I felt the best way to communicate with customer.
Poor communication, lack of forward thinking.
As above, did not get any good explanation of poor vehicle ( especially tyres) condition after short period of use (17000 miles). None of the matters have been satisfactory resolved.
For the reasons previously stated. They were efficient without being overly friendly, hence not a 5 start rating.
Again excellent customer service which made for a totally hassle free experience
The purchase and delivery was very good
Was well informed with the progress of production/delivery of the car
Because we were 100% satisfied.
Caroline at BMW Croydon is great
It was much too slow. I spent a lot of time waiting for the salesman to answer simple questions because the database application was so old and clunky. I also lost my first choice of vehicle due to a mix up with another branch. Still positive though.
Please see above answer
I am very happy about my purchase and the car dealer I have chosen which is Cooper BMW in Croydon.
Car had faulty air con unit on day I collected it. The car had to be returned twice for fault to be corrected fully which was a little disappointing on 2 counts.1. The air con should have been checked before being handed over 2. it should not 2 time
Caroline was helpful and took time to go though the process
Chris ans Justin were very helpful through the whole procedure to the sale, the after sale to explain the car and made me feel comfortable
Again the time and the feelings of commitment to me as a individual customer.
After an unsatisfactory start with the receptionist, Louis came to my rescue. He was excellent, professional, knowledgeable and communicated well. He demonstrably valued my custom and I would highly recommend him.
Hussein and Justin at the Croydon Branch were brilliant. They exceeded my expectation. I am happy I made it BMW.
It arrived before the time I assumed
Because of the initial situation which was very frustrating I can not give the experience 5 stars however from the point it was rescued by Steve Cuts I was completely satisfied with the service during purchase and delivery.