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ABOUT COOPER CROYDON.

Find out more about what we do and our team.

Meet the team

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Gareth Eeson

General Sales Manager

Tom Hart

New Car Sales Manager

Quinton Manuel

Parts Manager

Steve Kenney

Assistant Service Manager

Chris Gomes

Sales Consultant

Grant Jones

Sales Consultant

Joel Ferguson

Sales Consultant

Kevin Perera

Sales Consultant

Lee Jones

Transaction Manager

Louis Walsh

Sales Consultant

Thianis Marcelene

Sales Consultant

Wasif Hanif

Sales Consultant

Caroline Flanagan

Motability Specialist

Glen Agyei

BMW Product Genius

Shelly Fenton

Showroom Host

Barry Lawman

Service Driver

Justin Lee

Welcome Car Park Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The payment was more expensive than a standard BMW advertised service price. When I asked why, I was told that this is because it was cooper and not BMW retailer !

Service

So far so good

Service

The person who did my service was not able to check the complaint I had with my car .this was my second car from cooper Croydon.he was not willing to listen to the issue he is trying to denying them all he give silly escueses & Threatening with charg

Service

Apart from my roof not being cleaned I was very satisfied

Service

A very professional service.

Service

I couldn't give full marks because I tried calling BMW Croydon 4 times before I could get even an answer from reception.

Service

As said above, I'm generally quite satisfied. However, although they claimed they cleaned the car (in and out), the car was not really cleaned. The dashboard was definitely not even touched with a cloth and the outside was left with water marks.

Service

It seem to flow, no problems at all.

Service

A little more information on the timescale the job would take

Service

Always on hand to help and all the staff are very polite and friendly.

Service

I phoned to book appointment as the online booking system was useless. The lady confirmed the appointment and when I went there I am told it could take a few days to return the vehicle so I had to rebook the appointment.. No email or message.

Service

No issues experienced

Service

Happy with the service.

Service

The service side of it and the MOT was brilliant. I love going to the store. But having my car damaged and CLEARLY seeing this was not treated as a priority, is beyond me. It took over a week to get the first message confirming they would repair.

Service

Pathetic service. The whole experience was extremely disappointing.

Service

Poor communication between client and Cooper Service.

Service

Very difficult to get hold of designated service person. Never returned calls. Didn't keep "promises". Still awaiting report!

Service

Tony at service centre is good

Service

Booked my car one month in advance so I could have a loan vehicle. 14 hours before the service get a call it is not available.Empahasised on need the vehicle that evening get a call at 4pm saying the car can not be returned

Service

Work done, well communicated, took longer than expected.

Service

Service on car had not been started by 6.00pm so I had to make other arrangements to get home that evening and get to work the next morning. Car was kept overnight to enable service to be carried out first thing next morning.

Service

1 day service took 6 days. I was charged for warranty work, emailed Cooper Croydon & still waiting for a reply. Car came back covered in thick dust & dirty greasy hand marks all around the doors. Not very impressed at all.

Service

My car only needed a brake fluid service And could be done while I waited. Due to staff shortages I had to wait 3 and a half hours. Had I been told before I arrived I could have re-scheduled why wasn’t I given this opportunity.

Service

Very friendly staff

Service

The fault was intermittent but it is still there, trying to get the car booked in again. I was without the car for three days which is too long really.

Service

booked my car in well in advance specifically to secure a loan car for the day as I needed to be mobile. Day before my service I got a call telling me they had no loan cars available - previous customers weren't returning them!! Shambles!!

Service

The car service date was not updated and the car kept warning service is due. After trying to call BMW Croydon, no one called back after I called many times. In the end I showed up announced to resolve the issue.

Service

Service occurred as expected

Service

Work carried out to a high standard which included a short video explaining all work done.

Service

Easy 2 book. Easy 2 drop/pick up car . And car cleaned.

Service

As previously mentioned, during the sale of the car the team is attentive but after sales doesn’t seem to get the same level of attention.

Service

Very good - waited a little longer than expected but overall very good

Sales

Two of your staff were brilliant Melanie and Louis in Croydon.Me and my travelled from west London to Croydon to pick up our car and they were brilliant