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Happy with the service.
The service side of it and the MOT was brilliant. I love going to the store. But having my car damaged and CLEARLY seeing this was not treated as a priority, is beyond me. It took over a week to get the first message confirming they would repair.
Pathetic service. The whole experience was extremely disappointing.
Poor communication between client and Cooper Service.
Very difficult to get hold of designated service person. Never returned calls. Didn't keep "promises". Still awaiting report!
Tony at service centre is good
Booked my car one month in advance so I could have a loan vehicle. 14 hours before the service get a call it is not available.Empahasised on need the vehicle that evening get a call at 4pm saying the car can not be returned
Work done, well communicated, took longer than expected.
Service on car had not been started by 6.00pm so I had to make other arrangements to get home that evening and get to work the next morning. Car was kept overnight to enable service to be carried out first thing next morning.
1 day service took 6 days. I was charged for warranty work, emailed Cooper Croydon & still waiting for a reply. Car came back covered in thick dust & dirty greasy hand marks all around the doors. Not very impressed at all.
My car only needed a brake fluid service And could be done while I waited. Due to staff shortages I had to wait 3 and a half hours. Had I been told before I arrived I could have re-scheduled why wasnt I given this opportunity.
Very friendly staff
The fault was intermittent but it is still there, trying to get the car booked in again. I was without the car for three days which is too long really.
booked my car in well in advance specifically to secure a loan car for the day as I needed to be mobile. Day before my service I got a call telling me they had no loan cars available - previous customers weren't returning them!! Shambles!!
The car service date was not updated and the car kept warning service is due. After trying to call BMW Croydon, no one called back after I called many times. In the end I showed up announced to resolve the issue.
Service occurred as expected
Work carried out to a high standard which included a short video explaining all work done.
Easy 2 book. Easy 2 drop/pick up car . And car cleaned.
As previously mentioned, during the sale of the car the team is attentive but after sales doesnt seem to get the same level of attention.
The garage are always very welcoming offering great customer service, which is one of the main reasons I always go back and purchased my last vehicle with them. I recently took my car in for a service and the service light was not reset ?
Lack in of customer care and service.
Clear communication, efficient and excellent service.
I booked car in- when I brought car down was told it needed to stay for 48hours and with no loan car available I had to rebook for another date - brought car back nothing was done on day1; day 2 a check was done - misdiagnosed and issue still remains
Was told work would take 90 minutes so opted to wait "on site", but eventually took 3 hours 15 minutes!
This was a repeat satnav update following problems after original update a week or so previously. Took longer than indicated. Arrived an hour after advice that car was ready to collect, then waited more than half an hour for them to find correct keys
See above - they are just too busy and some of the staff have a real attitude issue.
Accomodating and friendly staff
Supportive effective staff and excellent customer service
Unable to tell me clearly at the start the time of the service
Very friendly and efficient service
Rude people in workshop who where clearly embarrassed and overloaded with Bmws fault at the time and were taking it out on customers. even claimed to not have an email from head office which explained what to do with cust in my situation re hirecar
Having to make another visit
I booked my car in on the Friday morning for a tyre puncture, I was told the tyre was in stock and the tyre would be replaced and car being ready 5pm, however was told tyre not in stock and had to pick car up next day by 12pm and car was not washed.
Before service asked for call from service manager. Never got call back. At time of booking service asked for isofix recall to be undertaken at same time (for the 2nd year running) - again it wasn't. Promised call back from bodyshop never received.
On collection my car had not been cleaned. I felt this should be done. I had paid nearly £ 1000 for maintenance work.
NOONE CALLED ME ABOUT RECALL.i had to chase people and make calls and drive to the centre to make my allointment urgent as it was no parts innitially and i was put on the waiting list....
The staff member who dealt with me was not helpful. I waited for over 2 hours for an oil change on my car. I was told I was booked for a fast lane service. After 2 hours, I had to go to the member of staff for an update. That's poor service.
Staff were friendly, curteous and kept me updated on progress. Collection was later than hoped but not a major issue and had been advised prior to this.
The front of house team were excellent and my car was cleaned to an ok standard. My service had not been recorded, I complained to your customer director and the store sent somebody to collect and return my car. I still had to pay for the petrol!
After twice causing thousands of pounds worth of damage, I have not received an apology, nor was I kept informed of the delay in keeping my car for 2 weeks.
Everything fine, no surprises, clear information
Swift work good communication
Very kind and helpful staff
Attention to my vehicle while I waited in pleasant surroundings with attention from attentive staff.
Prompt customer service
They did what I asked of them.
Mechanic broke my locking wheel nut key and put it back in my car without telling me. Why did he use "my tool" and why did not tell me he "broke it". He also disconnected the power cable for cig lighter & I myself had to open up panel to reconnect it
Very helpful and informative whilst my car was in for vehicle check. Was pleased that they could collect car for me and deliver it back when ready. Liked the video of the vehicle check.
Not particularly with the center but the delay in delivery caused me problems which I could have done without.