"Very friendly Sales person who seemed slightly disorganised. I had to ask to be shown all the features on handover."

"it is the best dealership i have ever been to."

"Looked after very well from start to finish by all parties concerned. Very Good"

"Mark, was very professional at all times. The dealership was clean, busy, and and of a flag ship standard. Everyone from the Sales person, to Business Manager did there up most best to deliver the best service, and standards available."

"Dealer kept in constant contact very helpful."

"Enjoyable and painless. Nick Parker was knowledgeable and efficient. Friendly and professional. I feel I have a relationship with Nick and Coopers now and could return to them at any time."

"It was very good. They were very efficient. They were very friendly. It was a pleasure they made me important."

"It was the second time in purchasing a BMW I was waiting a while for delivery. There was 5 miles on the clock."

"Sales staff and management courteous knowledgeable and accommodating"

"Very good support and regular contact from Mark Moore and other members of the sales team."

"Presentation very good, car shown in what I called the departure lounge, very nice touch"

"The process of ordering the new car and understanding the various stages of production was particularly satisfying and exciting."

"it took 3 hours to pick up the car."

"they were excellent"

"Great quick service and delivery. It was a pleasure to work with Chris Gomes the Sales Consultant, very professional."

"They were very polite, answered all my questions. They had arranged the best financial deal."

"It was great they were very helpful and very quick."

"The dealer went beyond and above to deliver the vehicle early due to my operation."

"My car was not ready for collection on the agreed date which was disappointing and inconvenient. However, the provision of a courtesy car by Coopers sorted out the problem very promptly."

"Nick Parker was excellent and kept me fully updated on my cars progress"

"Charles Theofanus and Bailey were brilliant"

"it was ok but it was expensive."

"The Service Advisor was excellent."

"Very helpful staff ."

"Well looked after and good overall."

"Reason as above."

"I had to wait longer than i expected."

"Took the vehicle at 8am I had to phone back at 5pm to see where my car, not ready it maybe tomorrow. Was called the next day that I would be when its done I phone the dealer a 11:50 and was told it was done and the 12:30,"

"They treated really well, even if changing the tyre took over 2 hours..but unfortunately, when i got the car back, it had been valeted and i found small scratches on the paintwork, by the drivers door handle. I did mention it."

"Front staff very good although I have serious doubts as the the effectiveness of the diagnostic data as diagnosis received was found to be wrong."

"It is always nice to have the car washed and be able to work from there while waiting wifi . It is also very good to have that list of Recommendation red, green and white columns. It is very reliable service technically speaking,"

"Car in for MOT, would not have needed to do this but new car has been delayed"

"Pick up and drop off was good difficult conversation re what was covered under warranty"

"Brilliant"

"Not happy with the wait time for a curtisy car before able to book in for a sevice, i thought the cost was expensive, the appointment was also not booked in properly."

"I was given the wrong information by one adviser regarding diagnostics, I should have been told that getting diagnostics would help me cover persistant faults when it came to warranty claims. The advisers are often hard to get hold of."

"Excellent service. Phonecalls every step of the way and an appropriate goodwill discount based on the fact my warranty had only just expired."

"Excellent Experience"

"No comment given."

"Very satisfied with overall experience. Especially with Karen Murphy who was competent efficient and explained servicing procedure."

"The service was fine however I was told I would get a pre service BMW while mine was getting serviced however I got a MINI which in no good to me so I used my wife car so she was without the car for a day."

"lady on reception was excellent and kept me updated"

"my original problem regarding a warning light has not been resolved"

"The service was really bad, organisation really bad. My vehicle was not ready when I arrived they told me it was. The wheel was the wrong one they ordered so they kept for vehicle for 2 days."

"My BMW was not washed."

"I booked the car in for a ten o clock appointment, I was told the work would take an hour it did take one hour and forty five minutes altogether. I would also like to comment on the meeter and greeter at the dealership, this is an excellent idea."

"The car had to be returned and I had to keep calling to see how the car was progressing."

"I am not happy because the valet that was included in the visit wasn't done very well at all and my car was left in a poor state."

"Big screw in tyre sidewall. No one thought to mention it. Even when I spotted 'dangerous' on MOT certificate, I was told not to worry, just 'standard wording'. And then also that it's there 'just to cover us'."

"very impressed with experience, very friendly and kind"

"the service took all day so it was a bit slow"

"The lady Vicki she was very good."

"After making a booking the dealer said he could not do the work today the car failed its test on second visit and poor explanation given there was a 2% charge added to my CC bill."

"A bit more attention to detail."

"They need some more courtesy cars the wait for one is too long."

"Keith was very he pful and very efficient in claiming for a replacement cracked alloy wheel"

"excellent service"

"GREAT CAR BOUGHT FROM COOPERS CROYDON HULYA GULBOY WAS FRIENDLY POLITE AND MADE SURE WE WERE HAPPY WITH THE PURCHACE ALSO LEWIS REYNOLDS WAS A GREAT HELP WITH ANY PROBLEMS WHICH WERE DEALT WITH SWIFTLY GREAT SERVICE ALL ROUND"

"My vehicle wasnt ready for colection after service."

"Part of the visit was to replace a vehicle tyre and the dealership were to cont me when the vehicle was ready for collection and this didn't happen, i contacted the dealer 30 minutes before they were due to close to find out if the vehicle was ready."

"Felt assured that all the work was done that needed to be"

"The service from Cooper Croydon tends to poor however, George Benson in very informative and helpful."

"Had my car for a week for a software upgrade but the satnav problem is still persisting"

"It was fine. The prices are extreme."

"George and Phil at the dealership were brilliant at the dealership. brilliant service"

"The could have been a little more aware to public transport system in order for me to get back to the dealership."

"I find the people very helpful and efficient."

"Always my first choice of BMW dealer for both my company car and personal car"

"I had no problems booking my service and MOT, the work was completed again without any problems and on time."

"It was a good experience."

"I was not happy as i only went to pick up the keys for my car but i was left waiting 45mins for those."

"The experience was very good even though the time ensimate ran over"

"Kept waiting longer than required advised it would take 90 mins and it took over 2 hours."

"Car was picked up and dropped off on time. The work was carried out to a high standard and I was kept informed of progress and cost throughout. The booking service was easy and very friendly."

"Extremely helpful they have tried to advice me. I have found it a little confusing over motability."

"Went for the MOT and the dealer advised needed the power steering fluid topping up, confirmed work could be done but on collection the advisor kept changing their mind on if the work had been done or not, i was upset at the girl telling lies."

"Had two tires changed, no one told me I'd have to reset the puncture warning after 20 odd miles."

"Faulty diagnosis. Failed to do correct work. Tried to charge for work that didn't need doing. Overall a very bad experience. Very poor customer service."

"Car is low on oil, how can that not be checked at a service 1 week ago"

"Taking your car back 3 times in less than 2 weeks isn't professional and to be charged to fix a software reinstall that could be tackled first is not acceptable."

"Good service, attentive staff and a lift to the train station. Excellent."

"Karen has style and is very good with customers"

"The people at the dealership are very helpful to the extent possible ."

"I was not happy with my last vist to BMW because firstly they never seem to return your calls, the service adviser was just bordering on been rude and to date has not resolved the issue on my car. His attitude towards me was very negative."

"I must say I was highly impressed with my experience at cooper Croydon and the knowledge shown by your technical staff was impressive."

"This visit was excellent, thank you."

"more people available"

"The car has suffered a loss of power on several occasions."

"I was told the wrong information which wasted my time."

"The car came out of the garage damaged, and I had to pay 50% of the repair costs.The work that it went in for was only partially completed and it was given a clean bill of health. It has now to go in again for the same problem."

"Horrendous customer service. They had my car for 9 days. A catalogue of being called by the wrong name, having my number confused with other customers, lack of communication. Not good enough. Car was filthy when returned to me."

"Problem outlined at the start of the survey."

"Can't believe a service takes 8 hours"

"Escalating cost of repairs"