The latest Customer feedback ...
At Cooper Croydon BMW, we are working very hard so that both our existing customers and those who are coming to us for the very first time notice a difference. Our aim is to be as professional as you would expect from a BMW dealership, but more friendly and helpful than you might find elsewhere.
We think we are making progress, but you are best judge. Below are a selection of the latest comments we have received through BMWs Customer Satisfaction Programme.
Miss M O'Connell - 06.07.10
One of the best experiences in 20 years of buying BMW's. So much better than my last purchase. Mr M Hunt - 01.07.10 My Sales representative at Cooper Croydon was highly responsive to all my pre post delivery questions and kept me fully updated at all times. My expectations were high and successfully met. Buying my car was the exerience I truly wanted it to be. Miss M Clothier - 01.07.10 I had a brilliant experience buying my BMW. Ben was great through the whole journey, from working out which model I wanted to test drive, finance and communicating regularly to manage my expectations about delivery dates and it arrived early. Mr A Rocke - 01.07.10 Excellent service from this first class dealership. Mark was a pleasure to do business with. Mrs R Khan - 24.06.10 Cooper Croydon Sales Exec Nick Parker was excellent. Nice people to do business with, will definatley deal with Nick Parker again. Great guy.Thanks Nick!
Mr C Floris - 05.06.10
Hassan is a delightful member of staff. He exceeded my expectations and made the sale effortless on my part thank you.
Mr F Robinson - 21.04.10
The dealer almost went out of their way to help configure my car. Delivery was early but was kept informed as the process went on. Top marks for Bailey Harper and all his help.
Mr I Khan - 16.04.2010
BMW Cooper Croydon and the Sales Person Mark Moore surpassed what was required of them. It was a pleasure doing business with them and I will always go back to them without any hesitation and would recommend them to anyone buying a BMW.
Ms Diamond - 07.04.2010
We were delighted by the exceptional service we received from the dealership
Mr J Ivory - 08.03.2010
BMW really does produce joy like it says on the adverts Great cars great showrooms great customer service.
Mr F Macpherson - 07.03.2010 Cooper Croydon is an excellent dealership. Everyone is helpful, friendly and there is a sense of great teamwork when you visit.
Mr B Thompson - 02.02.2010
The service I received at Copper Croydon was impeccable. Whilst I appreciate that it is your job to sell products and of course make money, I have to congratulate you on the highly skilled staff you have and the ethos that your organisation seems to adopt in ensuring total customer satisfaction. I can honestly say that Ben Warsop and Paul Ballard are assets to your organisation.
Mrs M Taylor - 13.01.2010
The salesman Bailey was very good and explained everything I needed to know. Very impressed.
Mr O Bird - 03.12.2009
This was my first BMW purchase and I can say that the process from start to finish was better than any other i have had. Jon at the dealership was a great help and provided great service and kept me well informed.
Mr M Bulle - 04.12.2009
Very nice dealership - clean and modern. I received excellent service from Karen. I loved the SMS update - very good!
Mr S Webb - 21.12.2009
The third dealership I contacted was the only one that bothered to arrange a test drive for me, this was Cooper Croydon. I was very satisfied with the service I receive from them.
Mr J Thistlethwaite - 06.01.2009
Customer was really impressed with the Salesperson Lewis Reynolds, he was excellent and very helpful!
Mr E Whaites - 13.11.2009
The customer was extremely happy with his purchase. He particularly praised Charles as being an excellent salesperson.
Mr J Johnstone - 19.02.2009
The total experience has been superb!
Mr K Dhandapani - 07.01.2009
Customer would have liked a more detailed explanation of the product at the test drive stage. Customer had to revise the payment after details were missed. Other than this the customer was very happy with the process.
Resolution: The Cooper Croydon Sales Team always provide our customers with a thorough explaination of the products that we offer and on this occasion apologise to Mr Dhandapani that he felt that not enough was given. In future we shall ensure that the customer is happy before the test drive finishes.
Mr J Packham - 10.03.2009
Customer stated that the salesperson was a little pushy as he was trying to sell the customer additional products.
Resolution: The Cooper Croydon Team never wants our customers to feel pressurised into buying something they do not want, and we always try our best to make our customers feel relaxed and welcome in our dealership.
Mr D Mcdonald - 14.04.2009
Would like to thank the salesperson, who was really great! Thought that he was outstanding. However, stated that there were issues relating to the finance of the car, salesman noted that there were some mistakes on the agreement which the salesman went out of his way to rectify the mistakes.
Mr B Bozic - 08.05.2009
Mr Charles Theofanous, the Senior Sales Executive of BMW Cooper Croydon provided an exemplary level of service and care by any highest standard.
Miss A Baskaran - 17.09.2009
Have an excellent relationship with the dealership
