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I wasnt happy with my initial experience spoke to a man on desk, I have a brain disorder and find talking to people very hard he was rather rude wouldnt let me try and explain saying I was talking over him and he wouldnt be spoken to like that.
Late start, took longer than expected, cost a lot,roughly same price I pay a month Only booked in as car advised me to. Left livid as when got into car the key told me to replace battery, which service desk said would cost £4 and nothing was wrong b4
The technical work itself was satisfactory. Customer service was practically non-existent beyond dropping off the car and paying the bill.
Nightmare, got there at 09.00 and didn't leave till about half 4, very little communication and was supposed to be fasttracked!
Poor customer service from start to finish - no courtesy car having booked one a month in advance, not advised of recall which meant leaving my car over the weekend, warning light not cancelled, service not registered on system, car not even cleaned!
Booking, check-in process and collection process all work smoothly.The facility of a shuttle car to the station works well for me.
The main issue is with fast track booked in 10.45 although present at 10.45. Received car back 1.30, although understanding that this should have been a one and half hour slot. Would have need to have waited longer for car to be washed.
I was intreated courteously and efficiently and subsequently advised of the need for a new alloy wheel and front light fitting, to be delivered overnight. The following day, a Friday, no-one contacted me about progress and no-one answered the phone.
BMW Croydon would be a joke if customer service was not so terrible. The day before my service, recall and MOT were due to be done I received a phone call telling me I couldn't have a loan car or taxi to take me home, no solution was given cont...
The work took 17 weeks and the lack of communication was unbelievable.
Car had scuffed alloy when I returned from service shop. Reported to my contact twice via email, no reply whatsoever. Impossible to get through on land-line. Also, small point but car not washed on completion of service
Asked for a quote for a headlight washer cover but didnt get one.
It took far longer than initially indicated and interim information about how long it would take understated the time
The car was boooked in for 11,30 . Didnt go in until. 12.30.Advised short staffed. Not good enough.
Already spoken to customer service about the way service Centre handled the service of my car. Still waiting for their response.
My X3 became almost undrivable because of a Drive Stabilisation fault. Coopers would not take the car for three weeks and warned me they might need the car for upto two days. In the end they had the car for the whole working week (16 - 21 Sept).
Slow booking in process and unfriendly. The person serving was more interested in dealing with other colleagues issues and paperwork.
I've already posted my frustration online and won't go back. Awful communications and didn't resolve highlighted issues on service.
I was able to drop my car off, details were taken and courtesy car provided within good time. You contacted me in good time to collect my car. It was a good experience.
reasons alreay mentioned in first point
Welcoming, efficient with the right advice. Always with good follow ups
tyres were never checked and the car had been sold with nails in two tyres. It took me awhile to realise this as it was the first time that i had a car with pressure notification so i thought constantly adding air was normal. Cost me £500
£266 for oil change and a filter is very expensive
Because my BMW still drives like a BMW which means that you have done a good job.
Very well executed and timed service, all went well very friendly competent staff and clean car returned at good price.
as above the Guy who look after me was call Reece
We had to wait 4 weeks for a appointment and we still have to come back as there is a recall on this vehicle and your staff said it can not be done in a day While you had the car there as it was a Friday
As above, an easy and straightforward process
see above -if I could give you a negative score I would.
I was approached to give my car before financial agreement came to an end and i they told me that my 640d convertible will be coming out of production in Feb 19 and it market value was lower that residual one, I was left to feel I HAD but to give it
When picking up my car a large plastic piece had been left on the floor of the passenger side which turned out to be the cover for under the driver side.
As above. Your spare part prices are more expensive than can be bought elsewhere but I have always been satisfied with the counter service I receive.
There was very little contact from the dealer giving me a status update. When I called no one picked up the phone.I was also told there was an oil leak and that it would cost me to diagnose it.
The customer service experience was outstanding in as much as when One of the assistants firstly realised that the servicing I had organised was not the best course for me, reorganised it all very effectively which saved me a lot of time and money
From start to finish everything went smoothly and very professionally
The payment was more expensive than a standard BMW advertised service price. When I asked why, I was told that this is because it was cooper and not BMW retailer !
So far so good
The person who did my service was not able to check the complaint I had with my car .this was my second car from cooper Croydon.he was not willing to listen to the issue he is trying to denying them all he give silly escueses & Threatening with charg
Apart from my roof not being cleaned I was very satisfied
A very professional service.
It seem to flow, no problems at all.
I couldn't give full marks because I tried calling BMW Croydon 4 times before I could get even an answer from reception.
As said above, I'm generally quite satisfied. However, although they claimed they cleaned the car (in and out), the car was not really cleaned. The dashboard was definitely not even touched with a cloth and the outside was left with water marks.
A little more information on the timescale the job would take
Always on hand to help and all the staff are very polite and friendly.
I phoned to book appointment as the online booking system was useless. The lady confirmed the appointment and when I went there I am told it could take a few days to return the vehicle so I had to rebook the appointment.. No email or message.
No issues experienced
Happy with the service.
The service side of it and the MOT was brilliant. I love going to the store. But having my car damaged and CLEARLY seeing this was not treated as a priority, is beyond me. It took over a week to get the first message confirming they would repair.
Chris gnomes was a pleasure to deal with as mentioned before also Melanie
Made to feel really valued whilst test driving the car right through to picking the car up
No problems, straight forward.
I was very satisfied with my experience at Croydon BMW where I bought my car from. The salesman was very professional and helped me with all my queries. On delivery, he gave me a good demo on operation of controls etc.
I have no complaints
Great customer service from the sales agent and the vehicle was delivered in a timely fashion.
Because Chris looked after us from the time of purchase and delivery of our new car.
Very satisfied at the cooper dealership in Croydon The salesman Chris Gomez couldnt have done anymore than he did to keep me happy in sealing the deal and explaining everything and on delivery of our new vehicle to show us how everything works
Any problems were rectified straight away and the service was great!
Good service in the centre. The car was slightly damaged. This was rectified quickly.
Can not fault most members of staff, they went above and beyond helpful and nothing was to much trouble.
I never wanted to change my car in the first place, but I was made to feel that the car was not worth keeping. I asked for a car with specific figures and cheaper to run and I did not get. I have tried to complain about my experiences with Ms Hayward
The purchase of buying the car was easy and my salesman Louis Walsh was excellent. The transmission change was the problem. Collecting the car was also another issue.
Two of your staff were brilliant Melanie and Louis in Croydon.Me and my travelled from west London to Croydon to pick up our car and they were brilliant
Very good - waited a little longer than expected but overall very good