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The communication was poor. I outlined this early on and no effort were made to change my view of this. Due to the poor communication And service my car was returned not fix and I was charged incorrectly. Despite confirmation I have not been refunded
Efficient and helpful
Always carry out my requests.
As per previous comments
Wonderful customer service, as ever. One minor hitch; the lights are invariably switched to 'Manual' after a visit, which can be dangerous for those of us who rely on the 'Auto' setting.
The service was easy to book and the garage managed to fit me in at short notice to work around my holiday
Arrived early and still had to wait 30 minutes to get my car booked in
From my phone call to book my car in for a service, I was treated with courtesy and respect.
Everything was fine
Because we were initially told the car would be returned the same day or next day, but in the end it was near on a week. Then when it was returned, the seat belt was not put back correctly so someone had to come and fix that. Not ideal.
Same as above. He dealt with everything including after sale activities
Everyone I interacted with was very helpful and ready to do all they could to fulfil any question I had. I was always made to feel at ease and that I could ask anything.
Everything just as it should be
Service carried our speedily
See above answer
They are good. They have done what's required.
Service completed in time . Nice to have the car washed and hovered.
Quick answers, no messing around. I'm very pleased with the service
Excellent and timely service.
The people I dealt with were great but the process was quite long and drawn-out and didn't seem to have the customer at its heart.
As above. I had been using an alternative provider to service my car due to finances but this was a specific job required to be carried out by BMW and I love my BMW and I see that the service and customer services match the quality of the car itself
I was very satisfied with the service but a fault developed immediately after that although fixed under warranty was not conveniant in terms of my time to get the vehicle back to BMW
I had no issues or problems. Quick booking and quick service.
The vehicle was services to a high standard and returned to me in very clean condition both inside and outside
Car was returned in superb condition! And the customer service was excellent.
The Service on 20/07 was fine. However the car had also been booked in some weeks before to have the recall Isofix brackets done at the same time but this was not done. Coopers said they would call asap to rearrange for this to be done but I have not
They preservered in confirming and issue I had and have a plan to fix it
Service was very poor. Service assistant failed to notify me when my car was read for collection, then told me that the dealership closes at 18:00 but actually closes at 18:30 as stated on BMW Croydon website
Sorted out issue with warranty on park assist and completed all work. Loved the service check video I was sent. Only reason I don't give 5 starts is because for the second time I had to point out that my car hadn't been washed and cleaned.
Absolutely no hassle and as the car has a service pack there was no charge for this major service.
The service took much longer than announcedThe wipers were not fitted correctly
After complete dissatisfaction with my purchase I have now received an upgraded replacement and the concern and professionalism shown by Coopers has been first class, a special thanks to Gareth Esson and Lee Jones who have both gone that extra mile
No complaints. Polite staff
even when things go wrong the management make sure you are being looked after.
Car dealt with promptly and kept informed of progress.
When I am given an appointment, I expect my car to receive attention. My car was not looked at until the following day and I was not informed that this would be the case until I rang to find out what was happening at collection time. Not good enough.
Poor communication. Don't care about the customer. Only care when they want your money.
Technician couldn't trace my warranty and insisted on charging me. I had to make several phone calls to sort it out. So that kind of defeats the point of taking out a luxury package.
The recall took longer than I was told but it was small inconvenience. Had totake care back & re book. Two new tyres fitted recently, good value & quickly done.
Full service what I was told on the phone was NOT provided. No call from service department- despite having car from 07:30. I went there at 17:00 for an update
There was no valet of the car. I rang to complain and left 2 messages for the person in charge of my service. No reply was ever received. After service for A not match sales staff charm, efficiency etc.
Job done quickly (whilst I waited) with a car wash.
I was dealt with as a valuable customer
Everything was fine , except the time keeping the car in the showroom
Due to the custome service advisor's attitude. Very unhelpful when requesting for a courtesy car.
I was quoted one price when I booked the car in. On the day I was told a completely different much inflated price.
Carried out all that was asked
Service was ok, but none of the service history had been updated when I picked the car up. When calling back I was passed round to 3 different people,being asked to bring the car back in with a already busy business schedule. More time away from work
On the 12th June the issues with the satnav display weren't resolved.The vehicle was returned on the 27th June for solving the problem with satnav and as of today, 30th June remains at Coopers, Waddon being worked upon.
The staff were really helpful
General service was easy and seamless. The car went in for a brake fluid change and it was done promptly and with a smile
Service was good but I had to wait at least 20 mins to collect my car and it wasn't even washed as they said it would be. I was given a manual courtesy car which was a struggle to drive, an automatic would have been a much better experience
It got sorted out
Always say what they will do friendly helpful service and always keep you in the picture with progress nothing is ever a problem for them
Was very happy with the service I got the car came back cleaned and a report on the car condition.
All work carried out on time and car returned cleaned
I needed to sort details the week before my Summer holiday (details you needed for PCP etc and what I had to sign etc). I made contact 3 times that week (email and phone messages). Contact was on training course so left message with others there..
Very knowledgeable and friendly.
I bought the car I wanted, at the right price. The salesman was very helpful and took time to ensure all was ok.
fast efficient service well explained and all sorted quickly
Whole process was very smooth and professional.
Was always in contact with Chris, only took 5 days from start to finish.
I was extremely excited about receiving my BMW 5 Series and was not disappointed.
Again, Louis Walsh was brilliantly helpful.
I'm not happy at all this time
Welcoming delearship and friendly staff. Accomadated for my new born baby by offering a private place to change etc during my handover.
There were a few hiccups along the way but it all turned out ok in the end
keeping me informed when the car was to be delivered and general attitude
The Sales Executive, Caroline Flanagan
Satisfactory deal reached quickly
All very professional
Good salesman. Chris Gomas.
I have been very pleased with my car and what was promised to you and thoroughly enjoying driving it
Delivery of our car was very quick and easy
From start to finish, we were made to feel special. We were allowed the time to think over our decisions and our queries were given highest priority. I am sure that this is consistent with all other valued customers. Bravo BMW!!
Service provided by Louis walsh at cooper croydon during the sales process from meeting at the first point of contact until Delivery He has provided a fantastic service to us while talking about the car and going through the paper works etc..
Wasim made the experience worthwhile.
Service was very good and I got my car on time.
Same reason as above.
Same as above
you staff member Mrs C Flanagan was excellent and very helpful
No communication whatsoever. Did not deliver car on the date we agreed. Sales consultant made some nice gestures when collecting the car, but not received any follow up.Will definitely go back to stephen James Ruxley- 5* service & follow up.
Had better sales experience before. The new car salesrep this time was very inexperienced, in fact mine was it first! As an owner of 4 previous BMWs, I would have expected someone more senior and this should have known by the dealership.