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ABOUT COOPER CROYDON.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Stephen Jay

Head of Business
  • Years in the company

Gareth Eeson

General Sales Manager
  • Years in the company

Tom Hart

New Car Sales Manager
  • Years in the company

Quinton Manuel

Parts Manager
  • Years in the company

Steve Kenney

Assistant Service Manager
  • Years in the company

Chris Gomes

Sales Consultant
  • Years in the company

Grant Jones

Sales Consultant
  • Years in the company

Joel Ferguson

Sales Consultant
  • Years in the company

Kevin Perera

Sales Consultant
  • Years in the company

Lee Jones

Transaction Manager
  • Years in the company

Louis Walsh

Sales Consultant
  • Years in the company

Thianis Marcelene

Sales Consultant
  • Years in the company

Wasif Hanif

Sales Consultant
  • Years in the company

Caroline Flanagan

Motability Specialist
  • Years in the company

Glen Agyei

BMW Product Genius
  • Years in the company

Shelly Fenton

Showroom Host
  • Years in the company

Barry Lawman

Service Driver
  • Years in the company

Justin Lee

Welcome Car Park Host
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was done well.

Service

pleasant time effective experience

Service

looked after me and car running lovly

Service

The whole process went really smoothly, two gentlemen came and picked up the car in the morning. Had an update during the day, by the late afternoon the car was professionally repaired. The car then returned vacuumed and washed. So I was impressed.

Service

Resolved my tyre issue

Service

Courteous staff, had a courtesy car ready for me.

Service

I was so please as i thought something was wrong with the engine. Secondly the Service Rep has an excellent human relationship.

Service

Customer service is excellent. I arranged for my car to be collected from my house for a service which is a great help for me as i have two young children. the work is carried out and the car returned. Hassle Free.

Service

Great service friendly people

Service

Great service Friendly Efficient Timely

Service

When I got the call that it was ready to be collected I was too far away to be in Croydon but Steve ?Kenny very kindly said I could come in early to collect my car the following day.

Service

Efficient service, attention to details and make you feel welcome. The technical team is first class.

Service

I was not given good customer service and incomplete paper work too.

Service

Staff are very curtious and helpful and Look after customer needs and sort out the problem on our cars.

Service

Your sales rep Sham, was very helpful and friendly. There were a few issues when purchasing my car but Sham dealt with it all for me and turned a stressful situation into a pleasant outcome. He is a credit to the company.

Service

As 1

Service

I was given a courtesy car which was dirty.

Service

The service took longer than indicated, with no update while I waited and I had to chase to ask how it was progressing

Service

I had to ring to confirm that my Car was being picked up.

Service

I was told that my car would be valeted, but it was not.

Service

I am extremely satisfied with the overall service provided by Cooper Croydon,With this level of service why go anywhere else.

Service

all went to plan and timing

Service

One problem - car was booked over 6 weeks back . Dates were reconfirmed and one day prior to the service , they called to say no one can pick up the car . I had to go to drop the car . I was assured some one will drop me to East Croydon station

Service

Good customer service.

Service

very well looked after and prompt attention.

Service

I was greeted on arrival, it was polite and I was valued as an individual

Service

Lack of communication.Overcharged.Not provided vehicle health check report.Not advised on advisorys picked up during vehicle health check.Service book not put away after being stamped.

Service

Hassle free! Went in, gave the car and get it done!!

Service

All went smoothly

Service

Roddy, the gentleman who served me was very informative and followed up on what he said he was going to do although it seems they did forget to get me a quote for some damage on my vehicle from the repair shop.

Service

Front of house was great. Unfortunately the technician who worked on car i was not impressed with. The video he sent me i felt he was mocking me as if i did not understand how to use the car. Found him very rude as all i have ever driven is BMW!

Service

My problems were dealt with in an efficient and professional manner

Service

Excellent set

Service

After 2 weeks have car the Wand to charge me for windscreen wash hose because was plain water no special one from BMW but the sell me car with just water in :) wen pick up my car find big red mark scratch on my white car,

Service

No one went through my report with me, I had to call to get updated information on when my vehicle would be ready for collection

Service

polite and helpful staff, always welcoming

Service

I got all the assistance I required

Service

the front desk guy was very professional and helpful.

Service

Took 25 days to get my issue booked in. People didn’t respond to emails for weeks. Overall it was pretty poor.

Service

Service done well.

Service

service advisor was very good - kept me informed (Roddy )Car came back cleaned as well.

Service

Painless process, car delivered back to me without any hitches.

Service

The technician kept me full updated at reasonable intervals with progress of the vehicle.

Service

When we purchased the new BMW we been promised for the curtesy car during service period. We didn't get this facility and for the minor services staff kept our car for 2 days in the garage. NO communication. Left number of messages but no answer.

Service

Car was collected and returned on time, cleaned and checked. Team were courteous and helpful and checked out an issue with the tyre pressure warning at the same time.

Service

The staff really were very accomodative and attended to all the issues.

Service

In for a recall on isofix, which isn't a problem, but I wasn't told until I arrived that the car would have to be in overnight. Pretty poor, as I made the booking weeks earlier and arranged to drop the car with you at 0830, so there was plenty of ti

Service

Ease of booking service, friendly & informative staff.

Service

When booking the car and explaining the brake problem, the service advisor didn't want to hear what I had to say about the parking fault and its remedy which was a software reflash. He just said it would be £99/hour for a mechanic to investigate!!!

Service

As above

Service

Polite,efficient

Service

Even though I did not have an appointment my car was seen to on the same day.

Service

Was slick process from booking to arrival and getting the keys back

Service

When I arrived the price was not as quoted. Told Cooper not part of BMW pricing. Only reduced after showing dissatisfaction. Aircon regas twice the price than others. I was told the air con system was tested yet 2 weeks on it's blowing warm again.

Service

The recall was handled in an efficient, uncomplicated manner

Service

Timely

Service

Croydon was booking 2-3 weeks ahead and there was no availability any earlier. This is not suitable when the car is out of action and I need the car for my daily commute to work.

Service

Roddy was very friendly and helpful

Service

Great customer service received by all staff I meet at BMW Cooper Croydon. Thank you again for looking after both myself and my vehicle.

Service

The car wasn't cleaned properly at all. Even though I was told it will be vaccumed inside and washed outside, I saw water stains all over on the outside, dust inside. My local tesco cleaning service does a better job.

Service

Surprised to see how good the car look

Service

The communication was poor. I outlined this early on and no effort were made to change my view of this. Due to the poor communication And service my car was returned not fix and I was charged incorrectly. Despite confirmation I have not been refunded

Service

Efficient and helpful

Service

Always carry out my requests.

Service

As per previous comments

Service

Wonderful customer service, as ever. One minor hitch; the lights are invariably switched to 'Manual' after a visit, which can be dangerous for those of us who rely on the 'Auto' setting.

Service

Totally efficient

Service

The service was easy to book and the garage managed to fit me in at short notice to work around my holiday

Service

From my phone call to book my car in for a service, I was treated with courtesy and respect.

Service

efficient

Service

Because we were initially told the car would be returned the same day or next day, but in the end it was near on a week. Then when it was returned, the seat belt was not put back correctly so someone had to come and fix that. Not ideal.

Service

Everything was fine

Service

Everyone I interacted with was very helpful and ready to do all they could to fulfil any question I had. I was always made to feel at ease and that I could ask anything.

Service

Same as above. He dealt with everything including after sale activities

Service

Everything just as it should be

Service

Service carried our speedily

Service

See above answer

Service

They are good. They have done what's required.

Service

Service completed in time . Nice to have the car washed and hovered.

Service

Quick answers, no messing around. I'm very pleased with the service

Service

Excellent and timely service.

Service

The Cooper Croydon centre where I purchased from is one of the best looking centres I have been to. The staff are so welcoming and everyone is easily approachable and willing to help and support in getting me the best deal.

Sales

Cooper are not my most local BMW centre but worked harder than other centres to meet my request for the right vehicle at the right price whilst offering a great PX value for my old car.

Sales

Great friendly service, but slightly rushed and communication and next steps could have been presented a little clearer.

Sales

The downside was the wait for someone to initially see us, however we completed the purchase and delivery of the car within 48 hours which was far above expectations

Sales

The valet employee had an accident in my new car due to not wearing glasses, so I havent picked up my car due to a new wing and bumper being fitted. I have been given a temporary car but would obviously would like my own car.

Sales

Staff were very friendly

Sales

Again, Mr Walsh made it appear extremely smoothly and pleasant.

Sales

Everything was completed in the expected time scale and with friendly and efficient service.

Sales

Not impressed. I was buying anyway but I was told I would receive flowers because of the VIP w/e and also wine because of delivery date - nothing has arrived!

Sales

Not completely satisfied as when we went to pick up the car we had to wait for the correct number plates to be fitted - it had the wrong ones on it.

Sales

The two occasions I visited, I was on time for my appointments but ended up waiting over an hour each time.

Sales

Really well looked after

Sales

Great service from COOPER BMW and Wasif

Sales

good service

Sales

I was obliged to plead for a change in order and felt very uncomfortable.I learnt on pickup that the order was an easy change although I was informed at the time that BMW would be left with difficult to sale car and required to await decision

Sales

Louis Walsh who looked after me was great, he was knowledgable and professional.

Sales

Staff were very friendly and helpful.

Sales

Good service, i was kept updated throughout the process.

Sales

Completely satisfied with all the staff that helped with the purchase.

Sales

All as above really

Sales

As above

Sales

I needed to sort details the week before my Summer holiday (details you needed for PCP etc and what I had to sign etc). I made contact 3 times that week (email and phone messages). Contact was on training course so left message with others there..

Sales

Very knowledgeable and friendly.

Sales

I bought the car I wanted, at the right price. The salesman was very helpful and took time to ensure all was ok.

Sales

fast efficient service well explained and all sorted quickly

Sales

Was always in contact with Chris, only took 5 days from start to finish.

Sales

Whole process was very smooth and professional.