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Everything was done well.
pleasant time effective experience
looked after me and car running lovly
The whole process went really smoothly, two gentlemen came and picked up the car in the morning. Had an update during the day, by the late afternoon the car was professionally repaired. The car then returned vacuumed and washed. So I was impressed.
Resolved my tyre issue
Courteous staff, had a courtesy car ready for me.
I was so please as i thought something was wrong with the engine. Secondly the Service Rep has an excellent human relationship.
Customer service is excellent. I arranged for my car to be collected from my house for a service which is a great help for me as i have two young children. the work is carried out and the car returned. Hassle Free.
Great service friendly people
Great service Friendly Efficient Timely
When I got the call that it was ready to be collected I was too far away to be in Croydon but Steve ?Kenny very kindly said I could come in early to collect my car the following day.
Efficient service, attention to details and make you feel welcome. The technical team is first class.
I was not given good customer service and incomplete paper work too.
Staff are very curtious and helpful and Look after customer needs and sort out the problem on our cars.
Your sales rep Sham, was very helpful and friendly. There were a few issues when purchasing my car but Sham dealt with it all for me and turned a stressful situation into a pleasant outcome. He is a credit to the company.
I was given a courtesy car which was dirty.
The service took longer than indicated, with no update while I waited and I had to chase to ask how it was progressing
I had to ring to confirm that my Car was being picked up.
I was told that my car would be valeted, but it was not.
I am extremely satisfied with the overall service provided by Cooper Croydon,With this level of service why go anywhere else.
all went to plan and timing
One problem - car was booked over 6 weeks back . Dates were reconfirmed and one day prior to the service , they called to say no one can pick up the car . I had to go to drop the car . I was assured some one will drop me to East Croydon station
Good customer service.
very well looked after and prompt attention.
I was greeted on arrival, it was polite and I was valued as an individual
Lack of communication.Overcharged.Not provided vehicle health check report.Not advised on advisorys picked up during vehicle health check.Service book not put away after being stamped.
Hassle free! Went in, gave the car and get it done!!
All went smoothly
Roddy, the gentleman who served me was very informative and followed up on what he said he was going to do although it seems they did forget to get me a quote for some damage on my vehicle from the repair shop.
Front of house was great. Unfortunately the technician who worked on car i was not impressed with. The video he sent me i felt he was mocking me as if i did not understand how to use the car. Found him very rude as all i have ever driven is BMW!
My problems were dealt with in an efficient and professional manner
After 2 weeks have car the Wand to charge me for windscreen wash hose because was plain water no special one from BMW but the sell me car with just water in :) wen pick up my car find big red mark scratch on my white car,
No one went through my report with me, I had to call to get updated information on when my vehicle would be ready for collection
polite and helpful staff, always welcoming
I got all the assistance I required
the front desk guy was very professional and helpful.
Took 25 days to get my issue booked in. People didnt respond to emails for weeks. Overall it was pretty poor.
Service done well.
service advisor was very good - kept me informed (Roddy )Car came back cleaned as well.
Painless process, car delivered back to me without any hitches.
The technician kept me full updated at reasonable intervals with progress of the vehicle.
When we purchased the new BMW we been promised for the curtesy car during service period. We didn't get this facility and for the minor services staff kept our car for 2 days in the garage. NO communication. Left number of messages but no answer.
Car was collected and returned on time, cleaned and checked. Team were courteous and helpful and checked out an issue with the tyre pressure warning at the same time.
The staff really were very accomodative and attended to all the issues.
In for a recall on isofix, which isn't a problem, but I wasn't told until I arrived that the car would have to be in overnight. Pretty poor, as I made the booking weeks earlier and arranged to drop the car with you at 0830, so there was plenty of ti
Ease of booking service, friendly & informative staff.
When booking the car and explaining the brake problem, the service advisor didn't want to hear what I had to say about the parking fault and its remedy which was a software reflash. He just said it would be £99/hour for a mechanic to investigate!!!
Even though I did not have an appointment my car was seen to on the same day.
Was slick process from booking to arrival and getting the keys back
When I arrived the price was not as quoted. Told Cooper not part of BMW pricing. Only reduced after showing dissatisfaction. Aircon regas twice the price than others. I was told the air con system was tested yet 2 weeks on it's blowing warm again.
The recall was handled in an efficient, uncomplicated manner
Croydon was booking 2-3 weeks ahead and there was no availability any earlier. This is not suitable when the car is out of action and I need the car for my daily commute to work.
Roddy was very friendly and helpful
Great customer service received by all staff I meet at BMW Cooper Croydon. Thank you again for looking after both myself and my vehicle.
The car wasn't cleaned properly at all. Even though I was told it will be vaccumed inside and washed outside, I saw water stains all over on the outside, dust inside. My local tesco cleaning service does a better job.
Surprised to see how good the car look
The communication was poor. I outlined this early on and no effort were made to change my view of this. Due to the poor communication And service my car was returned not fix and I was charged incorrectly. Despite confirmation I have not been refunded
Efficient and helpful
Always carry out my requests.
As per previous comments
Wonderful customer service, as ever. One minor hitch; the lights are invariably switched to 'Manual' after a visit, which can be dangerous for those of us who rely on the 'Auto' setting.
The service was easy to book and the garage managed to fit me in at short notice to work around my holiday
From my phone call to book my car in for a service, I was treated with courtesy and respect.
Because we were initially told the car would be returned the same day or next day, but in the end it was near on a week. Then when it was returned, the seat belt was not put back correctly so someone had to come and fix that. Not ideal.
Everything was fine
Everyone I interacted with was very helpful and ready to do all they could to fulfil any question I had. I was always made to feel at ease and that I could ask anything.
Same as above. He dealt with everything including after sale activities
Everything just as it should be
Service carried our speedily
See above answer
They are good. They have done what's required.
Service completed in time . Nice to have the car washed and hovered.
Quick answers, no messing around. I'm very pleased with the service
Excellent and timely service.
The Cooper Croydon centre where I purchased from is one of the best looking centres I have been to. The staff are so welcoming and everyone is easily approachable and willing to help and support in getting me the best deal.
Cooper are not my most local BMW centre but worked harder than other centres to meet my request for the right vehicle at the right price whilst offering a great PX value for my old car.
Great friendly service, but slightly rushed and communication and next steps could have been presented a little clearer.
The downside was the wait for someone to initially see us, however we completed the purchase and delivery of the car within 48 hours which was far above expectations
The valet employee had an accident in my new car due to not wearing glasses, so I havent picked up my car due to a new wing and bumper being fitted. I have been given a temporary car but would obviously would like my own car.
Staff were very friendly
Again, Mr Walsh made it appear extremely smoothly and pleasant.
Everything was completed in the expected time scale and with friendly and efficient service.
Not impressed. I was buying anyway but I was told I would receive flowers because of the VIP w/e and also wine because of delivery date - nothing has arrived!
Not completely satisfied as when we went to pick up the car we had to wait for the correct number plates to be fitted - it had the wrong ones on it.
The two occasions I visited, I was on time for my appointments but ended up waiting over an hour each time.
Really well looked after
Great service from COOPER BMW and Wasif
I was obliged to plead for a change in order and felt very uncomfortable.I learnt on pickup that the order was an easy change although I was informed at the time that BMW would be left with difficult to sale car and required to await decision
Louis Walsh who looked after me was great, he was knowledgable and professional.
Staff were very friendly and helpful.
Good service, i was kept updated throughout the process.
Completely satisfied with all the staff that helped with the purchase.
All as above really
I needed to sort details the week before my Summer holiday (details you needed for PCP etc and what I had to sign etc). I made contact 3 times that week (email and phone messages). Contact was on training course so left message with others there..
Very knowledgeable and friendly.
I bought the car I wanted, at the right price. The salesman was very helpful and took time to ensure all was ok.
fast efficient service well explained and all sorted quickly
Was always in contact with Chris, only took 5 days from start to finish.
Whole process was very smooth and professional.