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Was told work would take 90 minutes so opted to wait "on site", but eventually took 3 hours 15 minutes!
I booked car in- when I brought car down was told it needed to stay for 48hours and with no loan car available I had to rebook for another date - brought car back nothing was done on day1; day 2 a check was done - misdiagnosed and issue still remains
Clear communication, efficient and excellent service.
This was a repeat satnav update following problems after original update a week or so previously. Took longer than indicated. Arrived an hour after advice that car was ready to collect, then waited more than half an hour for them to find correct keys
See above - they are just too busy and some of the staff have a real attitude issue.
Accomodating and friendly staff
Supportive effective staff and excellent customer service
Unable to tell me clearly at the start the time of the service
Rude people in workshop who where clearly embarrassed and overloaded with Bmws fault at the time and were taking it out on customers. even claimed to not have an email from head office which explained what to do with cust in my situation re hirecar
Very friendly and efficient service
Before service asked for call from service manager. Never got call back. At time of booking service asked for isofix recall to be undertaken at same time (for the 2nd year running) - again it wasn't. Promised call back from bodyshop never received.
NOONE CALLED ME ABOUT RECALL.i had to chase people and make calls and drive to the centre to make my allointment urgent as it was no parts innitially and i was put on the waiting list....
The staff member who dealt with me was not helpful. I waited for over 2 hours for an oil change on my car. I was told I was booked for a fast lane service. After 2 hours, I had to go to the member of staff for an update. That's poor service.
On collection my car had not been cleaned. I felt this should be done. I had paid nearly £ 1000 for maintenance work.
Having to make another visit
I booked my car in on the Friday morning for a tyre puncture, I was told the tyre was in stock and the tyre would be replaced and car being ready 5pm, however was told tyre not in stock and had to pick car up next day by 12pm and car was not washed.
After twice causing thousands of pounds worth of damage, I have not received an apology, nor was I kept informed of the delay in keeping my car for 2 weeks.
Staff were friendly, curteous and kept me updated on progress. Collection was later than hoped but not a major issue and had been advised prior to this.
Everything fine, no surprises, clear information
The front of house team were excellent and my car was cleaned to an ok standard. My service had not been recorded, I complained to your customer director and the store sent somebody to collect and return my car. I still had to pay for the petrol!
Swift work good communication
Very kind and helpful staff
Attention to my vehicle while I waited in pleasant surroundings with attention from attentive staff.
They did what I asked of them.
Prompt customer service
Mechanic broke my locking wheel nut key and put it back in my car without telling me. Why did he use "my tool" and why did not tell me he "broke it". He also disconnected the power cable for cig lighter & I myself had to open up panel to reconnect it
Very helpful and informative whilst my car was in for vehicle check. Was pleased that they could collect car for me and deliver it back when ready. Liked the video of the vehicle check.
Always welcoming .... always efficient .... kept in touch .... clean car at the end
Same answer as before
My car was returned with a number of large scratches across the bonnet and side panels
Incorrect over billing and complete lack of interest to put things right
Video was irrelevant and not audible I could not understand what was being said
I was looking for the best service and this is what I got
Satisfied as the customer service provided is always of a high level just currently I have an issue with timing as both services I've had I've had to wait 2 hours+ and was advised these would both completed in an around an hours time.....
Work completed in less time than originally expected. Staff here are always friendly and welcoming but still courteous and respectful.I like the video clip that is sent from the workshop as part of the initial health check
You requested the car between 8am-10am on Tuesday, i gave you the car the night before, i went to collect my car at 14:00pm on Tuesday and it wasnt ready, i was then kept waiting in the lobby for an hour and half whilst the car was being washed?
The staff make the experience pleasant even though the issue with my car has not been rectified after 7 Puma cases.
The staffs working in this branch are very professional.
Appalling customer service. Overworked/understaffed. Never answer the phone. Promise to call back, never do. No proactive follow up by service advisors. Have been waiting months for a response on a warranty claim - still no response.
very efficient and speedy
Fast and efficient.Although didnt have update for sat nav and no time to clean the car which was supposed to be part of the service. Didnt clean it the first time I visited you either. Expect a deep clean next time!
It was ok
Good customer service, a little bit of waiting time when picking up the car and also car has not been washed as promised.
Good and efficient response
Car collected on time and the service done efficiently
See comments above. This isnt the first time it has happened.
The problem I had with the car resolved itself into simple tyre noise
I booked a courtesy car which I was told was not available the day before my appointment. My car was not completed same day despite not needing any major work. I asked for specific things to be checked, which werent. Overall not the service I expect
Some of the settings werent reset back to how I had them, e.g. radio - not a major problem. It also seemed like the washer fluid reservoir had been topped up with water only
It was all easy for me.
MOT and visual inspection checks completed competently. The car was also returned with an interior clean, which was unexpected bonus. Thanks to the Beddington Croydon Centre team.
Service was fine. Above issue very disappointing
I was booked with a courtsey car however i had a phone call saying there was none available i was slightly inconvinianced but these things are understandable.
Simply an efficient service with attentive personnel
After delivering my car - there was no communication from the service team. I lost the use of my car for two weekends - and no one advised me. I had to spend £60m hiring a car one weekend.
I had been sent an email re brakes which I forwarded and the price was reduced because of the offer.
Not completely as someone moved the passenger seat out of its setting. Why ????
Booked car in for service with Courtesy car 3 weeks in advance On the day i was told no car was available so tebooked for a further 2 weeks time
Your after sales manager Mathew Cullen, is a know it all, he wants to win every argument there is, even if he knows hes wrong, he needs training on customer service
Service took significantly longer than advertised (c. 2.5-3 hours instead of the 90 minutes advertised). Had I known, I would have made alternative plans.
I experienced excellent customer service upon arrival and throughout my time spent at the showroom.
The car came back with the key battery warning light on. BMW Cooper could have fixed it or informed me. But leaving without any message and now Service light coming on is not great.
I found them polite and professional
would have been a '5 star' reply but the 'while u wait' M.O.T dragged on a bit,although i understand Saturday mornings are always going to be busy!
As previous answer
I have already sent an email to customer service in thiscrespect
The price was competitive and a long standing problem was resolved
No courtesy car was available despite being booked. I was advised that I didn't need a service so they did my MOT first thing so I could get to work.
I was looked after from start to finish.
muj car spent the whole day in the garage. and I was informed that nothing is broken. I did not get a replacement car and got my car dirty and wet inside. Although I was promised that it will be washed before return.
Thorough and very well carried out
The washing of the vehicle could have been better - and has been in the past. There were streaks all down the back of the car, and the boot had clearly not been opened and the sill wiped clean.
Easy to book in for the work. Completed promptly. Friendly receptionist. Pleasant waiting area. Car was cleaned and given a quick check over in addition to the air bag replacement work.
For all the reasons given above.
Service was done within the day and as the car wash had a huge backlog, I was told to come on Saturday for my free wash to save my time
why am I paying so much money for a BMW to get treated like any old person. I had to stand in a line to get seen by someone in services. the problem with my car wasn't even solved and I have to rebook and come again. waste of time!
Courteous, polite & knowledgeable staff that looked after me well every time I visit the showroom. Pleasant surroundings and comfortable customer areas.
When I called to book car in I was being told prices even though car have service package. No offer of transport to get to workNone of the car tyres were washed after servicingAsked for a quote to fix scratch on car while there and it was not done
I came in with no appointment the lady that served me was extremely helpful! Im and out very quick considering
Even though I booked more than a month in advance for my service and courtesy car. Its only when I got there I was told that they didnt have a car available for me and they didnt get the chance to call and let me know in advance.
Service delivered on time and as expected
The advisor was fantastic in service.
Service was very professional and courteous.
My experience from receptionist to my consultation were exceptionally prompt and outstanding. My adviser was exceptional and I found my choice preference explains easy to understand.
Cooperation and coordination according to circumstances
No one has contacted me to ask if everything is ok I have had to go into the dealership myself to ask a few things, the salesman doesn't bother to read emails or phone text's shame because there was a problem with the car I part exchanged
Kept up to date with delivery and contact
Great service all round
The sales rep - Louis Walsh - was excellent throughout and did not oversell. We dealt with BMW Croydon because an initial enquiry to BMW Park Lane led to appalling service and we were not prepared to deal with them.
Not quite what I have come to expect from my previous experience with Cooper. Sale well completed but a late intervention by the Sales Manager was strange, and unnecessary. My car was delivered by salesman who was not completely interested.
Sales staff were effective in meeting my needs and delivery was ahead of forcast and on the day handled smoothly
The staff at Cooper Croydon are great
I can not believe a such well known car manufacturer would allow a brand new and expensive car be released to the customer with such high number of issues, please refer to my previous comments.
Delivery from Germany to the Centre was slow. The Centre however, at the point of purchase were absolutely brilliant, kept us well informed and was well worth waiting for.
The salesman Sham was very helpful , well informed and very efficient .
The staff were very helpful
I collected my car on 19 Jan 2018 and realised on 24 Jan that the Boot Cover was missing. Despite constant calls & emails I only received the cover today ie 12 Apr. This is appalling service.
Very helpful and friendly
Every requirement was catered to promptly and service was exceptional.
Wasif made sure I picked up my car and gave me flowers and put a bow on my car as it was my birthday present to me
All needs met.
One feels at home when you are dealing with the sales team.
Outstanding customer service and sales staff extremely knowledgable about the vehicle I purchased.
I was kept updated through the order, build, delivery and collection process.
Very happy with the car, took it home within a week, great service
Great service from Chris Gomes, easy to deal with, very profesional and has called me a couple of times after the sale to see if everything is ok.