No filters have been added
No news found with your current search criteria.
Resolved my car battery issue for the winter
had to wait longer than the prescribed time duration of 90 minutes
The service leads were very nice and very helpful and the extra lengths they went to to help me was commendable.However the car was not properly repaired costing me time and money
Again for a great service
Slightly overran advised wait time but overall very satisfied
We arrived at 8.45 to check my car in & waited 25 minutes to see a member of staff. There was no queuing system & customers that arrived after us went straight to the front & were seen before us.
Always efficient service. Arran Dimech is always so helpful
The lady who dealt with the service was really helpful and friendly. The service took longer than I expected. However, having come home from the service I have had to reinflate the tyres as the pressure in all of them has fallen!!!!
Because everything went without a hitch
Satisfied with service and cleaned my car after
Didn't know that i was entitled to my plan that a service was available at no charge
I wasn't warned that whatever upgrade was carried out would wipe out all my navigation / radio/ phone etc settings
Not greeted on arrival. No greeting by service supervisor. Had to wait for car to be returned. Service indicator not reset requiring a second visit. No return of my phone calls by service supervisor.
car kept in for 2 weeks. i advise on issues. told cannot check and returned with problems despite me ringing bmw head office.not why i bought a brand new car.car rebooked. takes ages. give one more cahnce otherwise i will look to reject car.
No issues with regard to the issue it was brought in for (I.e. coolant warning light) but the car washed and was done so poorly. Car was not pressure washed, sponge was dragged over a dirty surface, light scratches to paintwork.
The staff in Croydon BMW are rude.
it was nice to receive a video of my vehicle but other issues I raised were not followed up and phone calls not returned
following end of warranty check and MOT I discovered that the drivers door wasn't closing properly I tried contact the service department at 08:00 the following morning the recorded message was still active @ 8:12 so I'd decided to drive back.
Check in by different person whom is looking after your car. Faults discussed at time of checking in vehicle arent recorded. Faults arent diagnosed properly. CSAs run away from responsibility and finger point errors at others
They always seem to try a little harder to provide good service
Polite and helpful staff, although extremely busy, kept us informed throughout the service process, sending a video of our vehicle inspection. The car was cleaned after the service too, which is a nice touch.
The man there was very understanding that my 5 year service warranty had expired this August and even though the car was taken in to Bmw in the November , I still had to pay but the customer service officer was very pleasant and professional.
I am dissatisfied because the lack of care towards myself and communication I have received
The service experience met with my expectations.
I have not given completely satisfied, as there was limited communication (I had to chase to find out when my car was ready), the fact that the wipers need replacement was not identified, and also that the blake fluid is due for replacement soon.
Although the centre explained the reason patiently, but it is still inconvenient that the software upgrade of the car couldn't carry out during the time I booked for service. I have to book another appointment to do it.
The service and tyre change were carried out efficiently and the car was nicely washed and vacuumed before return back to me.
All went like clockwork. Not too long but still frustrating wait
Fast efficient and car cleaned
Still dont have a fix to my I drive
Service book not filled in so I had to return a couple of days later to get in filled in,
see above.plus, car was picked up an hour later than the time given late the previous evening.it was a working day so messed it up.
Excellent customer care
My car is always returned to me clean inside and out and all the staff are friendly and polite.
I only have one gripe and that is I was given a 1 series as a courtesy car I handed in a 4 series was expecting something at least similar.
Due to sick leave, only part of the work could be done. On going back to collect the car, there did not seem to be a system in place. There was confusion about who was dealing with my case and I waited for a hour before being attended to.
I had a long wait for the car as it turned out that it still hadn't been washed when I arrived despite being asked to collect it that evening rather than the following morning.
Not told when booking or on leaving car that it was subject to a recall which might need more than one dat
Courteous team who go out of their way to satisfy our requirements/needs
Good service from start to finish. Was kept informed.
Efficient service, thought the price was quite reasonable. Very nice clean and valet job.A bit of a delay in courtesy lift to the train station, despite pre-booking it.
The car was picked up and delivered back to us - excellent service. However, all the service sheet was 'ticked' - including that the service computer information had been reset. However, when I got the car back, it says "service is due"!!
My part was not fitted properly so that has brought down the score as I now have to go back.
Car fixed and remains working well. As above, took longer than expected given car had been in the day before the actual work and I was unable to pick up for two days. This was because actual work didn't start until 13:00
The staff are too focused on a sale not the service.
Coopers dealt with the recall notice for my Z4 efficiently and gave my car a thorough health check and pronounced it sound in wind and limb!
Fast turn around and returned looking fantastic.
For me time keeping is number one priority and therefore I feel BMW they are able to match my expectations
Very professional. Collected car. Listened to my requests. Excellent
The service is excellent
Excellent service experience. knowledgeable staff and an excellent clean inside and outside of my very dirty car.
Everything done on time
A completely underwhelming experience
Read above. This was caused I believe by those taking the initial booking. Having a fluid change AND bodywork recall on the same day proved too much for the computers to handle? PLEASE RING ME to discuss compensation.
Every time I leave my car to be serviced at the Croydon branch I always have to wait. On my last visit 6.11.17 I got a text at 13.34 saying my car was ready for collection but when I arrived at 17.00 it was not washed and I had to wait 40 mins.
poor communication, and pressure to have things done that clearly do not need doing???
Quick and professional
Everything was very smooth and straightforward.
I was kept up to date and everything was dealt with efficiently
Service was disappointing: 1) car went into body shop for isofix and a service and was not washed and cleaned. Received car back dirty.2) Drop off and pick up took far to long. At drop of arrived at 9am and left almost an hour later. 3) Service a
After sales are very good and helpful but sales are totally opposite
Booked in at short notice, so very pleased.I made a special effort to arrive before 8.00 am, for my simple oil serviceNo one updated me until I rang in at 4:30 to be told they were running late.Basically, workshop was too busy
When I arrived to collect my car I was told it was parked up outside. It took me 5 minutes to find it. The display screen was left with a message about the oil - I had to find someone to come and sort it. The car was parked terribly.
Everything was done well.
pleasant time effective experience
looked after me and car running lovly
The whole process went really smoothly, two gentlemen came and picked up the car in the morning. Had an update during the day, by the late afternoon the car was professionally repaired. The car then returned vacuumed and washed. So I was impressed.
Courteous staff, had a courtesy car ready for me.
Resolved my tyre issue
I was so please as i thought something was wrong with the engine. Secondly the Service Rep has an excellent human relationship.
Customer service is excellent. I arranged for my car to be collected from my house for a service which is a great help for me as i have two young children. the work is carried out and the car returned. Hassle Free.
When I got the call that it was ready to be collected I was too far away to be in Croydon but Steve ?Kenny very kindly said I could come in early to collect my car the following day.
Great service friendly people
Efficient service, attention to details and make you feel welcome. The technical team is first class.
Great service Friendly Efficient Timely
I was not given good customer service and incomplete paper work too.
Your sales rep Sham, was very helpful and friendly. There were a few issues when purchasing my car but Sham dealt with it all for me and turned a stressful situation into a pleasant outcome. He is a credit to the company.
Staff are very curtious and helpful and Look after customer needs and sort out the problem on our cars.
I had to ring to confirm that my Car was being picked up.
The service took longer than indicated, with no update while I waited and I had to chase to ask how it was progressing
I was given a courtesy car which was dirty.
I was told that my car would be valeted, but it was not.
I am extremely satisfied with the overall service provided by Cooper Croydon,With this level of service why go anywhere else.
all went to plan and timing
One problem - car was booked over 6 weeks back . Dates were reconfirmed and one day prior to the service , they called to say no one can pick up the car . I had to go to drop the car . I was assured some one will drop me to East Croydon station
Good customer service.
very well looked after and prompt attention.
I was greeted on arrival, it was polite and I was valued as an individual
Roddy, the gentleman who served me was very informative and followed up on what he said he was going to do although it seems they did forget to get me a quote for some damage on my vehicle from the repair shop.
All went smoothly
Hassle free! Went in, gave the car and get it done!!
Lack of communication.Overcharged.Not provided vehicle health check report.Not advised on advisorys picked up during vehicle health check.Service book not put away after being stamped.
Front of house was great. Unfortunately the technician who worked on car i was not impressed with. The video he sent me i felt he was mocking me as if i did not understand how to use the car. Found him very rude as all i have ever driven is BMW!
Long waiting even with appointments and a long waiting without appobtment nobody was availble to assist even to answer a simple question. I was not treated the way i should have been considering the service provided by nercedes was outstanding.
They made it an easy and enjoyable experience.
for reasons already given
I was contacted regularly and updated by email of the progress of my car
Good - except that I am still awaiting the repayment of part of my deposit, and should not have had to chase for it.
Very good and attentive sales person.
The BMW sales representative (Sham Fus) was extremely helpful, attentive and knowledge. Very satisfied with the whole experience
I would give it 5 stars, but i left my sunglasses in my part exchange car and despite a number of promises to return them to me and they have not arrived.
Car was made available at short notice and a hand over time arranged that was mutually acceptable. Car was in showroom condition and in the showroom awaiting collection. Salesperson went over the controls, etc and was happy to answer any questions.
I am delighted with my new car it is perfect for my family.
Prompt communication about status of delivery. Video of my car being emailed to me after it has arrived at the centre.Excellent professional service by personnel involved.
very pleasant experience. Big Thank you to Louis Walsh was very helpful and professional not to forget Mr Hussain.
I think all me needs were met.
We were made welcome, seen promptly, and were assigned an excellent sales person with whom we got on well (Caroline Flanagan) who explained everything we needed to know about the car we chose and who dealt with the paperwork very efficiently.
The Cooper Croydon centre where I purchased from is one of the best looking centres I have been to. The staff are so welcoming and everyone is easily approachable and willing to help and support in getting me the best deal.
Cooper are not my most local BMW centre but worked harder than other centres to meet my request for the right vehicle at the right price whilst offering a great PX value for my old car.
Great friendly service, but slightly rushed and communication and next steps could have been presented a little clearer.
The downside was the wait for someone to initially see us, however we completed the purchase and delivery of the car within 48 hours which was far above expectations
The valet employee had an accident in my new car due to not wearing glasses, so I havent picked up my car due to a new wing and bumper being fitted. I have been given a temporary car but would obviously would like my own car.
Staff were very friendly
Again, Mr Walsh made it appear extremely smoothly and pleasant.